Loss of Internet at Weekends in the Evening

Marus — Fri, 14 Aug 2026 20:58:52 GMT

I have the Hub Pro 7 with a 1.6Gbs connection, I have been a customer for over 2 years with no connection problems.
The last couple of weekends, 2 or 3 times in the evening, my Hub goes Flashing Green > Then Solid Orange > Then solid green again.
This lasts for only around 30 seconds.

Checking the ONT when this happens, I see:
POWER = On
LOS = Off
PON = ON
LAN = On

So as I understand it the ONT is still getting the signal through the fibre connection and it is the Hub itself that is losing the connection.
But why has this only been during the last few weekends, if it was a faulty Hub for example why this weekend pattern?
I work from home and Mon-Fri day/evening I have no issues

Thanks in advance for any help and advice!

Re: Loss of Internet at Weekends in the Evening

XRaySpeX — Fri, 14 Aug 2026 21:11:34 GMT

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

topic Loss of Internet at Weekends in the Evening in Broadband & Landline

Loss of Internet at Weekends in the Evening

Re: Loss of Internet at Weekends in the Evening