https://community.ee.co.uk/t5/Broadband-Landline/Lost-email-and-equipment-return/m-p/1634355#M143211 <P>You'll need to phone CS to find out.</P><P>Did you have a previous router before FF? If so, it's probably that.</P> Thu, 13 Aug 2026 09:05:11 GMT XRaySpeX 2026-08-13T09:05:11Z https://community.ee.co.uk/t5/Broadband-Landline/Lost-email-and-equipment-return/m-p/1634339#M143205 <P>HI there, I had full fibre installed yesterday - al good!</P><P>I went to find the email with instruction to return some equipment I had been asked to return but can't find it (think I've deleted it by mistake!)<BR /><BR />I have 3 boosters in the house at the moment - is it these I need to return as I am still using them with full fibre - or perhaps I don't need to use them anymore?<BR /><BR />I want to avoid being charged for not returning equipment but I don't know what I'm supposed to return!</P><P>Can anyone help - would there be somehting on my customer log to say what I'm supposed to return and how do I get hold of that info?<BR /><BR />Thanks for any advice!</P> Thu, 13 Aug 2026 07:46:30 GMT https://community.ee.co.uk/t5/Broadband-Landline/Lost-email-and-equipment-return/m-p/1634339#M143205 LisaH8 2026-08-13T07:46:30Z https://community.ee.co.uk/t5/Broadband-Landline/Lost-email-and-equipment-return/m-p/1634355#M143211 <P>You'll need to phone CS to find out.</P><P>Did you have a previous router before FF? If so, it's probably that.</P> Thu, 13 Aug 2026 09:05:11 GMT https://community.ee.co.uk/t5/Broadband-Landline/Lost-email-and-equipment-return/m-p/1634355#M143211 XRaySpeX 2026-08-13T09:05:11Z