topic Sky Streaming Puk in Broadband & Landline

Sky Streaming Puk

zakahmed555 — Wed, 12 Aug 2026 11:40:06 GMT

I have recently taken on Sky Streaming and they have sent me a PUK device.

My broadband is with EE and i'm currently on Full Fibre 150.

When I attempt to watch any of the channels, the load for a few seconds and then freeze and the device becomes unuseable.

I have contacted Sky directly and they saying that I need a speed booster etc etc. Is there anything that can be done on EE's which enable to me use my Sky Streaming PUK as normal?

Regards

Zak

Re: Sky Streaming Puk

JimM11 — Wed, 12 Aug 2026 12:08:35 GMT

@zakahmed555 First try an Ethernet connection sky PUK to the EE hub if possible, sky streaming devices are fraught with issues, sky Forum is the place to be looking also,

Sky Stream - Board | Sky Community

Re: Sky Streaming Puk

zakahmed555 — Wed, 12 Aug 2026 14:36:59 GMT

Hi, yes i've tried via an Ethernet cable now and i'm having the same issue.

Thanks for the link to the sky stream board.

Re: Sky Streaming Puk

JimM11 — Wed, 12 Aug 2026 14:22:36 GMT

@zakahmed555 Have you done as advised sky wise? Ethernet Cable Connection.

Can't connect my Sky Stream puck | Sky Help | Sky.com | Sky Help | Sky.com

Re: Sky Streaming Puk

zakahmed555 — Wed, 12 Aug 2026 15:18:12 GMT

yes

Re: Sky Streaming Puk

JimM11 — Wed, 12 Aug 2026 16:01:44 GMT

@zakahmed555 If the Ethernet connection is not working after you went through the sky Procedure to drop the WiFi connection and use the Wired instead, then it's one off the two conditions.

1. The EE Hub is blocking the use off sky on the Network.

2. The PUK from sky is just faulty and they need to supply a replacement for you.

When you speak to sky let them know that the operation is the same for both wired or wifi connected.

Re: Sky Streaming Puk

zakahmed555 — Wed, 12 Aug 2026 16:52:47 GMT

If it’s option 1) who do I contact to correct this?

Re: Sky Streaming Puk

zakahmed555 — Wed, 12 Aug 2026 16:59:39 GMT

Ok thanks @JimM11

If it’s:

1. The EE Hub is blocking the use off sky on the Network.

do you kno who I can contact to correct this?

also just to clarify. I have the BT hub and not a EE hub.

does that matter?

Re: Sky Streaming Puk

JimM11 — Wed, 12 Aug 2026 18:53:21 GMT

@zakahmed555 BT or EE Hub does not matter, were are you in the process off the whole setup off the sky Puck. See the sky link below.

Sky Stream puck help | Sky Help | Sky.com | Sky Help | Sky.com

Problems setting up Sky Glass or Sky Stream | Sky Help | Sky.com | Sky Help | Sky.com

Re: Sky Streaming Puk

zakahmed555 — Fri, 14 Aug 2026 11:57:00 GMT

thank you @JimM11 and all who’ve have responded to this

I contacted Sky and they’ve acknowledged that the Puck device was faulty.

they’ve not sent me out a new one and after setting up the Paul device, it now works seamlessly over wi-fi

Re: Sky Streaming Puk

JimM11 — Fri, 14 Aug 2026 12:00:47 GMT

@zakahmed555 Very much which way to go, but as you say the Sky Puck was the one that has turned out to be Faulty, lets just hope that it stay's that way.....