topic Re: Returning broadband equipment in Broadband & Landline

Returning broadband equipment

Morande0 — Tue, 11 Aug 2026 12:32:32 GMT

Hi, recently accidentally sent my mobile phone using BT prepaid postal slip. Delivery was made to Scottish distribution, I have communication the phone was delivered by Royal Mail. The prepaid postal slip was for the return of my BT equipment/ EE. How can I possibly contact them to send my phone back to me

Re: Returning broadband equipment

Schockwave — Tue, 11 Aug 2026 13:04:04 GMT

Hello @Morande0 ,

Welcome to the community,

Why did you send your phone to EE? That was a stupid thing to do, I would suggest ringing customer service and speaking to them.

Re: Returning broadband equipment

Leanne_T — Tue, 11 Aug 2026 14:37:42 GMT

Hi there @Morande0

Thanks for coming to the community.

Please give us a call and our guides will take a look into this for you and see what they can do to help.

Let us know how you get on.

Leanne.