https://community.ee.co.uk/t5/Broadband-Landline/order-confirmation-email/m-p/1633949#M143084 <P>I placed an order broadband and tv august 7 and have not yet received an email confirmation &nbsp;is this normal and when does my 14 day cooling off period start</P> Tue, 11 Aug 2026 08:06:38 GMT paulruz 2026-08-11T08:06:38Z https://community.ee.co.uk/t5/Broadband-Landline/order-confirmation-email/m-p/1633949#M143084 <P>I placed an order broadband and tv august 7 and have not yet received an email confirmation &nbsp;is this normal and when does my 14 day cooling off period start</P> Tue, 11 Aug 2026 08:06:38 GMT https://community.ee.co.uk/t5/Broadband-Landline/order-confirmation-email/m-p/1633949#M143084 paulruz 2026-08-11T08:06:38Z https://community.ee.co.uk/t5/Broadband-Landline/order-confirmation-email/m-p/1633971#M143085 <P>Welcome to the Community, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5036675">@paulruz</a></SPAN>&nbsp;</P> <P>The 14 day cooling off period would start from the day your service is due to activate. If you've not received any equipment yet, there's a very good chance we haven't reached this point yet.</P> <P>Just to be absolutely sure, it's worth checking to make sure the confirmation email hasn't ended up in your spam or junk folder.&nbsp;</P> <P>If there's still nothing from there, please <A href="https://ee.co.uk/help/contact-ee/track-order" target="_blank">give our team a call</A> and they can investigate the order further from there.&nbsp;</P> <P>Peter</P> Tue, 11 Aug 2026 10:34:48 GMT https://community.ee.co.uk/t5/Broadband-Landline/order-confirmation-email/m-p/1633971#M143085 Peter_W 2026-08-11T10:34:48Z