topic Re: Full Fibre Broadband help in Broadband & Landline

Full Fibre Broadband help

Key89 — Sun, 09 Aug 2026 17:43:23 GMT

First time poster, new EE customer

Evening all. Changed my SKY broadband to EE Essentials Full Fibre Gigabit. Bought it, Open Reach Engineer installed it and away we went no problems until the middle of last week. Got this package because we are all gamers and stream movies and tv shows via Netflix, Amazon, Disney+ and many more. SKY wasnt just doing it for us, when we became customers of them they didnt care anymore. So EE came to the house and we got the package we wanted. 69mbs from SKY to EE 800mbs which is a massive difference for us being in the sticks.

Here comes the problem. We are getting 700mbs on average but now while we watch things or play videos games like Fortnite and such the connection seems to freeze ( we get a symbol with Wifi and red on it) im not massively tech savey) . Never had this problem before and now its becoming annoying. I have restarted the EE hub and restarted the Open Reach box on the wall too but still having the same issue. We have many devices connected to the hub but only 5 or 6 that are connected all the time. Any help would be much appreciated. Thanks in advance

Re: Full Fibre Broadband help

XRaySpeX — Sun, 09 Aug 2026 18:21:57 GMT

It's preferable & more reliable to connect your devices by Ethernet if you can rather than WiFi.

Re: Full Fibre Broadband help

Key89 — Mon, 10 Aug 2026 12:30:16 GMT

I use Ethernet on stuff that is easily accessible like tv, pc, ps4 but ive had EE a few months now and not one problem until last wednesday. Where every 5 minutes or so when playing online games, streaming movies or tv shows we seem to lose Internet then It comes back on but then your already dead if you playing online games lol. But ive had not one problem until last Wednesday. So not sure what to do because its proper annoying

Re: Full Fibre Broadband help

JimM11 — Mon, 10 Aug 2026 16:09:50 GMT

@Key89 Send the text HELP to 66033 and allow EE to look at your connection all the way back, hard to work out if you are saying the whole broadband is going offline or not that would be every single device.