topic Re: Awful company, crappy service. in Broadband & Landline

Awful company, crappy service.

Profile closed — Sun, 09 Aug 2026 15:09:50 GMT

Your broadband is abominably crap. I have to reset my router daily. Your company cannot provide the most basic service. In addition, your app is crap and does not work. I pay extra for the Optimiser. It never works and does not improve connectivity in any way.
I am going to leave your crap and incompetent company before my contract expires as you have not met your side of the bargain and provided me with a stable and continuous connection.

The app is awful and does not work at all. Why can’t I easily talk to a human being?

Please provide an address that I can post your crappy hardware back to you.
I will not be paying you any rip off‘ disconnection fees. Any demands for such will be sent to Trading Standards on the understanding that you have not provided an adequate service.

You have done nothing except cause a great deal of of frustration and inconvenience.

I am posting this in the hope that one of your incompetents sees it and actually bothers to provide some customer service. At the moment it it a sick joke. I hope your company goes bankrupt.

Re: Awful company, crappy service.

JimM11 — Sun, 09 Aug 2026 15:19:33 GMT

@Profile closed In case you need or wish to look at the two links involved for you.

EE Complaints Code of Practice

Regulatory documents and codes of practice | EE

Re: Awful company, crappy service.

Shelly1989 — Sun, 09 Aug 2026 15:26:45 GMT

I’m the same just says apps unavailable and error YVM502 . Reset and sometimes that doesn’t work . But check connections and their app says there is no problems

Re: Awful company, crappy service.

XRaySpeX — Sun, 09 Aug 2026 15:30:13 GMT

This public user discussion forum can have no access to your specific account. You need to raise this with CS.

Have you reported your issues with your BB to EE & given them a chance to rectify them before they will allow you to leave FoC?

Re: Awful company, crappy service.

XRaySpeX — Sun, 09 Aug 2026 15:38:30 GMT

@Shelly1989 : Doesn't your issue concern EE TV?

Look up an EE TV error code :

YVM401, YVM501, YVM502, YVM503, YVM701, YVM702, YVM703, YVM704, YVM705, YVM706, YVM707, YVM709, YVM710
To fix these errors:
Check your broadband connection.
...

Re: Awful company, crappy service.

Profile closed — Sun, 09 Aug 2026 17:50:53 GMT

Thanks, but EE’s Customer ‘Service’ is impossible to get through to. I’ve got better things to do than be on hold to these useless clowns. I’ll be eating their crappy service as soon as humanly possible.

The solution is for them to do their jobs in the first place rather than ripping people off with their abysmal product.

Re: Awful company, crappy service.

garybs29 — Sun, 09 Aug 2026 17:57:29 GMT

Oh look at me i'm being a hard man on the internet & not following processes just being demanding to strangers. The phrase grow up springs to mind

Re: Awful company, crappy service.

XRaySpeX — Sun, 09 Aug 2026 18:16:44 GMT

Try calling EE CS on the Freephone no.(Opt 1) in my sig.

Re: Awful company, crappy service.

XRaySpeX — Sun, 09 Aug 2026 18:19:07 GMT

My EE BB is perfectly fine.

Re: Awful company, crappy service.

x91 — Sun, 09 Aug 2026 18:25:32 GMT

Take a chill pill, Gary. The argument has nothing to do with you.

Re: Awful company, crappy service.

XRaySpeX — Sun, 09 Aug 2026 18:32:06 GMT

This Forum has everything to do with everyone who cares to look! You wish to gripe privately, do so with CS.

It strikes me you are as belligerent with us as with EE CS.

Re: Awful company, crappy service.

Chris_B — Sun, 09 Aug 2026 18:35:42 GMT

@Profile closed But you are addressing other users of this public forum so other users have the right to reply. You’re not speaking with customer support and customer support are very easily got hold of. As for the crappy service my broadband hasn’t had any issues and I’ve been a customer of EE broadband for 6+ years. And the app works ok for me. So your issue is localised and that needs to be addressed and that’s done by calling customer support and getting the issue raised. Just making demands via a public forum doesn’t get anything accomplished.

Re: Awful company, crappy service.

x91 — Sun, 09 Aug 2026 19:01:54 GMT

@XRaySpeX Oh I'm not the OP mate, just somebody Mr bs has had a pop at before and I like to balance the books.

Re: Awful company, crappy service.

Profile closed — Sun, 09 Aug 2026 19:12:51 GMT

Shouldn’t have to follow ‘processes’ in order to have a basic service provided that is being paid for.

Most of us have better things to do than chase rip off merchants just to get them to do their job.

Two words for you pal, one of them is ‘off’.

Re: Awful company, crappy service.

Profile closed — Sun, 09 Aug 2026 19:15:18 GMT

Mine isn’t, and what is supplied is not to the standard I expect for 36 quid a month.

Will be exiting any involvement with this supplier when the contract is up regardless of whether it gets any better. They’ve had their chance I’m afraid.