topic Re: Why have I recieved new equipment after renewing my broadband/TV contract in Broadband & Landline

Why have I recieved new equipment after renewing my broadband/TV contract

RobPadd — Thu, 06 Aug 2026 14:13:30 GMT

Re: Why have I recieved new equipment after renewing my broadband/TV contract

XRaySpeX — Thu, 06 Aug 2026 14:15:18 GMT

@RobPadd : Did you change your plan when you upgraded?

Re: Why have I recieved new equipment after renewing my broadband/TV contract

RobPadd — Thu, 06 Aug 2026 14:42:41 GMT

No, same contract.

Re: Why have I recieved new equipment after renewing my broadband/TV contract

JimM11 — Thu, 06 Aug 2026 14:55:08 GMT

@RobPadd Is your Equipment from EE years old then, possible DV Digital Voice connection etc etc.

Re: Why have I recieved new equipment after renewing my broadband/TV contract

RobPadd — Thu, 06 Aug 2026 15:06:18 GMT

It was not an upgrade, just a renewal of an existing contract. However, my current router is a BT one.

Re: Why have I recieved new equipment after renewing my broadband/TV contract

JimM11 — Thu, 06 Aug 2026 15:08:18 GMT

@RobPadd Can be a possible reason, have a look and say which one?

Different types of BT Hub | Broadband Help | BT | BT Help

Re: Why have I recieved new equipment after renewing my broadband/TV contract

RobPadd — Thu, 06 Aug 2026 15:10:53 GMT

It was not an upgrade, just a renewal of an existing contract. However, my current router is a BT one.

Rob

Re: Why have I recieved new equipment after renewing my broadband/TV contract

XRaySpeX — Thu, 06 Aug 2026 16:17:19 GMT

There is no such thing as a renewal. You either upgrade to another contract, even if it's the same plan as previous, or you do nowt & stay on the existing contract & plan which is now on a rolling 30-day notice basis.