topic Re: Where is my Order in Broadband & Landline

Where is my Order

gethinevans — Wed, 05 Aug 2026 09:40:38 GMT

I ordered a broadband package on Saturday, the broadband is meant to be set up for tomorrow, the router still says awaiting dispatch and delayed.

Re: Where is my Order

XRaySpeX — Wed, 05 Aug 2026 10:22:17 GMT

@gethinevans : Is this new BB at your location or is it some upgrade from an existing BB? If the latter, can't you use existing router?

Re: Where is my Order

gethinevans — Wed, 05 Aug 2026 10:31:39 GMT

Hi, thanks for your reply, it is a new BB so I don’t currently have a router for when the full fibre gets turned on tomorrow

Re: Where is my Order

JimM11 — Wed, 05 Aug 2026 11:08:31 GMT

@gethinevans Fairly rapid installation from ordering on Sat, take it you have confirmation that it is all happening then. What is current in your account online details regarding it all?

Re: Where is my Order

gethinevans — Wed, 05 Aug 2026 11:24:07 GMT

I already have a ONT box in place so just a case of remote activation for tomorrow. Currently the router is still awaiting dispatch and a delay message, if it was in transit I would not be as concerned it will arrive before remote activation

Re: Where is my Order

JimM11 — Wed, 05 Aug 2026 11:28:28 GMT

@gethinevans Then may be EE don't have one to send to you currently, if so the install may or may not happen. Try calling EE CS they may have a better idea if it is winging it's way to you currently.