topic Re: Upgrade not availible in Broadband & Landline

Upgrade not availible

Ian2097 — Tue, 04 Aug 2026 19:40:10 GMT

Hi everyone,
I am currently on the 900meg package and my contracted ended a few months back. I want to upgrade to the 1.6gb package but it's not coming up in my options. It is available in my area as it is an option for new customers even at my address. Any ideas or should I just cancel and go with Virgin's 2gb offering?
Thanks in advance.

Ian

Re: Upgrade not availible

XRaySpeX — Tue, 04 Aug 2026 19:47:52 GMT

Currently there is no path from < 1 Gig FF to 1.6 Gig FF. They are diff provisioning systems.

Re: Upgrade not availible

JimM11 — Tue, 04 Aug 2026 19:47:28 GMT

@Ian2097 Just call EE CS and see why you cannot get the Upgrade to the 1.6Gb/s from your FF900 currently. VM is a completely new FF install but it does work well son has it with the 5x VM Hub, you do need to use the 10Gb/s Ethernet port to get up there speed wise, wireless wifi does not cut it in the slightest.

Re: Upgrade not availible

Ewan15 — Wed, 05 Aug 2026 06:38:49 GMT

Interestingly EE have introduced £30 set up fee for 900mb and 1.6GB plans

Re: Upgrade not availible

JimM11 — Wed, 05 Aug 2026 06:50:52 GMT

@Ewan15 Thought it was across the board for everything just not the top two? From EE, BT and Plusnet to Reintroduce UK Home Broadband Activation Fees - ISPreview UK

The change means that, from later this morning, new customers of BT and EE will need to pay a £30 one-off activation fee, which drops to £20 for Plusnet customers. The lower price for Plusnet probably reflects their greater use of older and often re-branded BT/EE kit.

History tends to show that were BT leads on pricing, others will follow. So don’t be surprised if we slowly start to see other ISPs following their lead and giving the same reason.

Re: Upgrade not availible

Ewan15 — Wed, 05 Aug 2026 13:10:42 GMT

@JimM11 If you look at Broadband offers for new customers it is currently only being applied to the two top tiers

Re: Upgrade not availible

JimM11 — Wed, 05 Aug 2026 13:21:17 GMT

@Ewan15 No problem, never ever going to get me back in the EE Fold. Wonder why PN are doing the same, must be on there FF900 also. EE doing FTTP with the one off £30 also as with the top two and the bottom two packages.

Re: Upgrade not availible

XRaySpeX — Wed, 05 Aug 2026 13:27:58 GMT

@Ewan15 : Also the 2 slowest FF, 74 & 100 Meg.

"All plans shown use full fibre technology"