topic Re: Wifi extender pro 7 constantly flashes green. in Broadband & Landline

Wifi extender pro 7 constantly flashes green.

letrickster1969 — Mon, 03 Aug 2026 10:34:21 GMT

So I've just had my service installed, jumped over from ZEN. i HAVE THE 1.6Gb package that comes with the smart hub 7 pro and the WiFi extender pro 7 . The smart hub itself set up with no issues and i have all y my wifi devices connected. For the life of me though i cant get the extender to connect. its constantly flashing green and refused to enter wps mode.

Steps tried..
reset, reboot and try wps....flashing green.

reset, power down, hard wire it to the hub via ethernet, reboot.... Flashes green and the hub cant see it on the LAN port its connected to no matter how long i leave it plugged in.

reset, power down for an hour and try both processes again...exact same result.

Is the extender knackered? I'm seeing a lot of posts from people having issues with them. Should i contact customer support or do they actively check the forums?

Re: Wifi extender pro 7 constantly flashes green.

XRaySpeX — Mon, 03 Aug 2026 11:06:30 GMT

CS don't check in here. You need to report your issues to them. Text HELP to 66033 to get EE to test the line & see what needs doing.

Re: Wifi extender pro 7 constantly flashes green.

JimM11 — Mon, 03 Aug 2026 11:30:26 GMT

@letrickster1969 Did you do all as per the pinned link. Best make sure you also have a SW40J extender in the box incase you have got the wrong one sent.

Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro - The EE Community

EE WiFi Extender 7 Pro | Device Help