topic Re: EE broadband voucher in Broadband & Landline

EE broadband voucher

AndyM16 — Sat, 01 Aug 2026 08:53:29 GMT

When signing up in May there was an offer for £150 gift card through gift cloud. Which would be sent after fist bill paid.

I have received the voucher email to claim. Has anybody had experience of this offer and did you receive the voucher. I have tried chasing today after 15 mins of customer services and transferring eventually to a department that isn’t open on the weekend!

any help would be appreciated

Re: EE broadband voucher

JimM11 — Sat, 01 Aug 2026 09:08:39 GMT

@AndyM16 As you have received the voucher e-mail and the code what is your problem now?

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Re: EE broadband voucher

AndyM16 — Sat, 01 Aug 2026 10:36:01 GMT

Sorry should have said haven’t received.

Re: EE broadband voucher

JimM11 — Sat, 01 Aug 2026 11:25:41 GMT

@AndyM16 Have a look at the links above in the posting, they are saying it's 140 day's after your Activation date ie your go live on EE Broadband with all the other restrictions that are linked in the help info.

Re: EE broadband voucher

jak26 — Sat, 01 Aug 2026 11:41:01 GMT

After clicking through a site showing the discount voucher giftcloud should have sent a confirmation email (which includes a reference number to use when contacting them) but the key line is "You will qualify for your reward after your first bill has been paid and this will be a minimum of 140 days from the date of your purchase".

Other places say "This can take up to 140 days after your Broadband or Pay Monthly activation." as activation date might be different to the order or first bill dates.

The EE order page IIRC did seem to show a voucher included in some of the packages (like 900) as well as confirming the new customer discounted price but I suspect we'll have to deal with giftcloud if nothing comes through once those 140 days have passed.