topic Re: Pro 7 Router in Broadband & Landline

Pro 7 Router

sweemy — Fri, 19 Jun 2026 08:06:26 GMT

Been having the same issues that many others have had with the extender, also random devices no longer connecting and not seeing the wifi networks/ssid. Thought at first it was the extender, having to re-connect using an ethernet cables, but I have begun to suspect the root cause is the router. If the gui can be believed, it switches off the networks for new connections, existing seem to work fine. Every day or two I have to run the ethernet cable and then power off/on the extender, also I have to use the GUI to switch on the wifi networks...

Re: Pro 7 Router

JimM11 — Fri, 19 Jun 2026 09:04:18 GMT

@sweemy It is currently not know if the Pro Hub you have is affected in the same way as the Plus version, still waiting on @James_B confirming so, it would be helpful if you looked at the Hub, Advanced settings and find out what version of FW you are on, below is were they are at and went with your version.

FW: r3.8.24-R-1531355-PROD-1 and the gui is at App version 3.1.3. 17/09/2025 Now https://
FW: r3.8.25-R-1595997-PROD-1 and the gui is at App version ?.?.?. 23/12/2025
FW: r3.8.26-R-1595999-PROD-1 and the gui is at App Version is 3.1.3.19 24/12/2025
FW: r4.28.1-R-1882725-PROD-1 and the gui is at App Version is 3.14.5 31/05/2026 Stability Problem

Your Main wifi off and the Compatible wifi off is a concern from the image you have posted......

Once cleared for viewing but it is an old EE Smart Hub 6 Plus version off the screen and not secured padlock etc.

Old 6 Plus version before a few FW updates so 18 months or so old now.

Re: Pro 7 Router

sweemy — Fri, 19 Jun 2026 09:32:31 GMT

These issues seemed to have start more than a month after the inital install, so I suspect the instability came with a firmware update

Re: Pro 7 Router

JimM11 — Fri, 19 Jun 2026 09:46:12 GMT

@sweemy Will take a look at your posted picture if/when it does get cleared for the General Viewing.🤞 The one below is the puppy if you happen to have this version now..... Anything else then something else going on.

Edit:- your picture cleared, up to you now, would be calling EE CS to find out why, as before EE is not saying the if/or why so cannot whole heartedly say yes/no but do not waste any time as other Postings with the Pro are causing all kinds off issues!

FW: r4.28.1-R-1882725-PROD-1 and the gui is at App Version is 3.14.5 31/05/2026 Stability Problem

NO ONE has posted anything later with FW on the 7 Pro version, you will have to make it all limp along currently, the 6 Plus is found, fixed and new FW is currently rolling out for that!

Re: Pro 7 Router

bobpullen — Fri, 19 Jun 2026 14:19:13 GMT

@sweemy - perhaps a daft question, but have you tried rebooting/restarting the hub as well as the extender?

Re: Pro 7 Router

sweemy — Fri, 19 Jun 2026 18:56:32 GMT

Yes, both a number of times

Re: Pro 7 Router

bobpullen — Fri, 03 Jul 2026 15:35:31 GMT

@sweemy - always the same devices or is it random? If the same, what are they? Any commonalities? e.g. 2.4GHz only?

Assume it's still bad?

Re: Pro 7 Router

sweemy — Tue, 28 Jul 2026 16:10:19 GMT

Sorry been away for most og July, yes its still happens and seems to be getting worse. Couldn't toggle then on this morning, resorted to power on/off the router. 6 hours later, all the OFF again. Toggle them ON and within 5 mins they are off again...

Re: Pro 7 Router

JimM11 — Tue, 28 Jul 2026 17:09:28 GMT

@sweemy Have you looked to see the latest is now below. Take a look at the other posting by @Gelert5 once i get it linked. His is the 6+ version and the 7 Pro has just dropped if you indeed have it, FW page is updated EE wise so assume it's pushed out everywhere now. Are you using the app to toggle off/on condition for your Pro hub, if so check your version that you are using before doing any update to it also. App updates have NOT been playing well recently.

FW: r4.29.1-R-1930437-PROD-1 and the gui is at App Version 3.14.5 27/07/2026

Fix problems connecting devices to your Smart Hub Plus or Smart Hub 3's WiFi - Page 5 - The EE Community

Re: Pro 7 Router

JimM11 — Tue, 28 Jul 2026 17:17:14 GMT

@sweemy Have you ever done the HELP to 66033 as a text to EE so they can take a look see at what the Pro hub is doing state wise?

Re: Pro 7 Router

sweemy — Tue, 28 Jul 2026 17:44:57 GMT

That is is not something I'm familiar with, is it a short dial for a EE phone/sim, I'm not a mobile customer?

I've tried to call CS but have been left on hold for many minute

I have the app, but generally prefer to use the PC/web interface for management of the hub

Re: Pro 7 Router

JimM11 — Tue, 28 Jul 2026 18:33:41 GMT

@sweemy Then if you cannot send a text message to EE on the 66033 number with the word HELP you will have to do the phone call to them, either 150 if you have an EE Landline or use the EE CS number from the contact us in the Help, you have to hang on no matter what time it takes to speak to an EE CS agent wither it be 2 minutes or 60 minutes.

The Web manager will show you the state of the FW the Pro hub is at, in advanced / log status area.

ee.co.uk/help/contact-ee

Re: Pro 7 Router

XRaySpeX — Tue, 28 Jul 2026 19:33:47 GMT

66033 is an EE shortcode useable from any mobile network. As is BT's equivalent, 61998. I've used both on the O2 network.

It is only 3 & 4-digit shortcodes that are network specific. 5 & 6-digit shortcodes are networkwide. Just look at Eurovision's dial-in voting codes next year.

Re: Pro 7 Router

sweemy — Fri, 31 Jul 2026 07:41:53 GMT

So spoke to support and it turns out all my issues were caused by an ethernet connection to a old BT mesh. I have removed the mesh and reconfigured the few devices that were using it, and the EE wifi has been stable since. EE support were very good, and in addition they noticed that my account was entitled to 2 additional extenders so I have also got this additional hardware to boot.

Re: Pro 7 Router

bobpullen — Fri, 31 Jul 2026 07:50:36 GMT

@sweemy - interesting. What BT mesh equipment did you have connected?

Re: Pro 7 Router

sweemy — Fri, 31 Jul 2026 08:28:14 GMT

This was a set of old mesh devices, the label says "Mini Whole Home Wi-Fi"

Re: Pro 7 Router

JimM11 — Fri, 31 Jul 2026 10:26:48 GMT

@sweemy The old BT Home version off the mesh disk support although supposed to be able to work with ANY ISP hub's has caused serious issues and reported Forum wise and also reported many times before, the only fix ever seen was to get rid and use the EE Extenders that match the EE Hub you are using.

The trend seems to be works a little while then becomes unstable in the operation mode, not sure if you are seeing that way for the fault.

Re: Pro 7 Router

bobpullen — Fri, 31 Jul 2026 11:12:41 GMT

@sweemy - thanks! Really shouldn't cause issues as they're definitely designed to work with any hub, although I think best practice is typically to disable WiFi on the hub and let the Whole Home WiFi look after everything.

How many of the units did you have wired to the EE kit and where? i.e. hub's Ethernet port or the Extender's (or both)?

Re: Pro 7 Router

sweemy — Fri, 31 Jul 2026 14:39:51 GMT

I had 5 around the house, 1 by the router and cabled via ethernet, they are going into the bin, unless someone local wants them!

Re: Pro 7 Router

JimM11 — Fri, 31 Jul 2026 15:31:39 GMT

@sweemy Bit drastic measure that, you should be able to find a user with a lower specked hub ideally wifi 5 operation that may be able to use them, also if they happen to be on a BT connection and using a BT Smarthub2 good chance they will all work fine and as expected.