topic Re: MyEE App vs New Hub (and the insanity of needing the app) in Broadband & Landline

MyEE App vs New Hub (and the insanity of needing the app)

dacarlo — Thu, 30 Jul 2026 18:57:22 GMT

Hi EE or anyone?

I've recently been forced to down grade from g.fast to ~~ADSL~~ VDSL (80Mb) given no other options exist yet and I've just spent the day sorting out my network post migration.

On my journey I discovered this insanity: https://community.ee.co.uk/t5/Broadband-Landline/Router-page-renaming-connected-devices-how/td-p/1329694/page/4

So, now I've begrudgingly downloaded the app and infected my phone with it so EE can deliver their adverts and marketing can collect their data. Bravo. Except the app refuses to connect to the hub (after transmitting my admin password over the app). It just goes in circles asking me to switch off everything for two minutes, because that's so convenient.

Enough.

How do I fix this?

Can anyone at EE explain to me why the old hub had more advanced features than this 'new' junk?

Oh yeah and the box is *considerably* slower than the old box.

/rage

Re: MyEE App vs New Hub (and the insanity of needing the app)

JimM11 — Thu, 30 Jul 2026 18:48:33 GMT

@dacarlo You are aware that ALL G.fast connections are going away End Jan 2027 with the PSTN switch off, but why were you not dropped down to a 80/20Mb/s VDSL2 connection?

Has EE upgraded you to a DV Digital Voice landline operation, or is no phone in the picture, welcome to the world off the new EE Hub/App hand in glove operation.

The EE App is needed for somethings depending on what you need to do.

Think you are going to have to do the call to EE to get them to look at what has happened, being G.Fast you were more than likely on the old Legacy and moved to the New EE account and product wise, so EE need to go check it has all worked and transferred correctly, EE Hub/App are all tied account wise like a duck's, so does not take much to throw it off a little.

https://192.168.1.254 hub web manager interface, do what you can with that, once exhausted that option then the EE App may be needed for the final parts if web manager does not cover.

Re: MyEE App vs New Hub (and the insanity of needing the app)

XRaySpeX — Thu, 30 Jul 2026 18:40:23 GMT

Why forced from G.Fast? Could you not just leave it alone? G.Fast should still be available there as SoGEA.

Why not forced to VDSL2, rather than as low as ADSL? VDSL2 should still be available there as SoGEA.

Re: MyEE App vs New Hub (and the insanity of needing the app)

dacarlo — Thu, 30 Jul 2026 19:04:14 GMT

There is a phone in the picture but I've not investigated that bit yet. Its low priority, but I think I'll need some device to plug the phone into which I think EE provide if asked for.

I mistakenly put ADSL I mean VDSL or whichever is 80Mb these days. I could probably have agitated to stay on g.fast when they sent me the notification I was being moved based on the 2027 end date. But I've been watching the status of my local exchange on the openreach tool and it was very nearly at the point where the status indicates provision has begun and instead dropped back to merely planning. It was a bit disappointing and I'm guessing g.fast may be holding things up, maybe they need a clear out or something *shrug*.

I'll try again tomorrow. If it flails again I'll just have to call support. Thanks for the replies.

Re: MyEE App vs New Hub (and the insanity of needing the app)

JimM11 — Thu, 30 Jul 2026 19:14:24 GMT

@dacarlo Ok, it is the landline phone that has determined the whole ball game scenario for you. DV Digital voice is only going to be supported on fttc copper with a VDSL line fttc, and G.Fast is NOT according to OR. Better it get's done and sorted now or come the End Jan you have no broadband what so ever and emergency phone system only. All the ISP's are getting it done as quick as they can before Engineering resources run out of time...

Re: MyEE App vs New Hub (and the insanity of needing the app)

XRaySpeX — Thu, 30 Jul 2026 19:33:54 GMT

It's not G.Fast per se that is forcing the downgrade to VDSL2. It's the need for DV & the fact that the only router in the EE metaverse that supports G.Fast, the white Smart Router, has no DV Phone port. So, quick, switch the OP to something that does provide DV & that will be VDSL2 (SoGEA) thro' an EE SH 6 + probably.

Re: MyEE App vs New Hub (and the insanity of needing the app)

JimM11 — Thu, 30 Jul 2026 20:04:51 GMT

@XRaySpeX What about the BT Smarthub2 then, it's a g.fast hub also.

Re: MyEE App vs New Hub (and the insanity of needing the app)

XRaySpeX — Thu, 30 Jul 2026 20:10:55 GMT

@JimM11 : I don't count BT as EE!