topic Re: Caller display in Broadband & Landline

Caller display

Mags07 — Wed, 29 Jul 2026 13:33:26 GMT

Re: Caller display

Mags07 — Wed, 29 Jul 2026 13:35:20 GMT

Just moved to EE from plusnet.Having the telephone number of the person calling was very useful but it no longer shows up.How do I get it back please ?

Re: Caller display

XRaySpeX — Wed, 29 Jul 2026 13:38:07 GMT

@Mags07 : Caller ID should be ON as standard but if it isn't you need to call CS to have it activated.

Re: Caller display

Mags07 — Wed, 29 Jul 2026 13:48:11 GMT

Thanks.I'm currently holding on the line,been informed it could be a long wait.But I really want caller ID back.So I'll wait.Shame there isn't an online chat option.

Re: Caller display

JimM11 — Wed, 29 Jul 2026 14:16:18 GMT

@Mags07 Hopefully EE CS sort it all out for you, take it you have the device connected into the back off the EE Hub for the CLI to work? The wait may not be to long until someone picks it up. Text is not an option for EE regarding it, PHONE to 66033 is the other text option for EE to check the phone system out though. That may get EE to call you back once system test is done.

Home Phone Help | EE

Re: Caller display

Mags07 — Wed, 29 Jul 2026 14:37:14 GMT

Yes,it was all set up for us by open reach.I'm on the phone right now to customer service.

Thanks

Re: Caller display

Mags07 — Wed, 29 Jul 2026 14:50:46 GMT

Well,after some time he came back to me,said it was fixed then rang back.Came back as BT. So after he'd gone I rang from my mobile.Nothing.So that was an hour wasted.

Re: Caller display

JimM11 — Wed, 29 Jul 2026 14:54:36 GMT

@Mags07 Now reset your EE Hub, switch it off, give it 5 minutes then back on again, check it out after that time. When it was called back did the phone display to you BT Guide calling, if so landline operation may be working fine now, and just waiting on all the mobile side syncing up.

Re: Caller display

Mags07 — Wed, 29 Jul 2026 14:54:11 GMT

Will do,thank you.

Re: Caller display

JimM11 — Wed, 29 Jul 2026 15:06:32 GMT

@Mags07 If you wish to read see below not sure where it's at now.

Exhuasted with BT/EE support for Digital Phone CLI issues - The EE Community

Re: Caller display

Mags07 — Wed, 29 Jul 2026 15:24:00 GMT

Still doesn't work I'm afraid.So annoying.I'm not going through that again.

Re: Caller display

JimM11 — Wed, 29 Jul 2026 15:36:05 GMT

@Mags07 When did you change over from PN to the EE system for both Broadband and Phone, take it you landline was working fine for the CLI, seemingly with the Link i sent you the EE/BT DV version off the phone is tickety boo, but have reached out to the OP let's see if a response happens. @adrianmarsh if you care to reply.

Re: Caller display

Mags07 — Wed, 29 Jul 2026 16:51:44 GMT

2 weeks ago.Caller display worked fine on Plusnet.The whole procedure has been very smooth so far,no issues at all.

I'll just have to answer every phone call,and if they are unwanted I will block the number.

Re: Caller display

JimM11 — Wed, 29 Jul 2026 17:34:39 GMT

@Mags07 Lets just see if the other Poster has time to spare with an answer, DV Digital Voice operation is just slightly different in operation and it may just all be working Fine at the Dect Frequency end off the business but not getting out to the ATA phone interface, all you can do is have someone call you from a landline then a few mobile type calls to see what and if a caller ID number pops up on your phone just like the link to the other post that @adrianmarsh posted.

Re: Caller display

Mags07 — Wed, 29 Jul 2026 17:42:36 GMT

I had my sister phone me from her landline and used my mobile too.Nothing so.far but I will see how it goes.

Thank you so much for all the help and information you've given me.I'm just annoyed that the person I spoke to at EE assured me he had fixed it .Plusnet were so much better at customer service.If only they hadn't given up offering landlines.🙄

Interesting to.see someone else with the same issue.After the lengths he's gone to,I don't think there's much chance of mine being sorted out.

Re: Caller display

JimM11 — Wed, 29 Jul 2026 17:51:48 GMT

@Mags07 What's even worse there was NO need for you to move, you should have kept all PN for the broadband and just moved your phone to a VOIP provider, but it's too late now. Will let you know how my vodafone version pans out supposed to go live Friday, and that's 3 months with nothing at all as the ball was dropped bigtime....

Re: Caller display

Mags07 — Wed, 29 Jul 2026 18:42:50 GMT

Plusnet showed no.interest in keeping our broadband.It wasn't a very good speed anyway.It was all.arranged for us,which as pensioners was good because we always prefer the easiest route !

Re: Caller display

JimM11 — Wed, 29 Jul 2026 19:08:40 GMT

@Mags07 👍, all we have to do now is get to the bottom off the CLI not getting through to your phone or phones. EE may have done a refresh on the DV Digital Voice side, you just never know a day or so it may just all spring into life.

If you are using the landline for outgoing calls and you have NO EE call package applied, it does get very expensive very very quickly with the per minute call rate, not sure what PN was like. Keep that all in the back off your mind...