topic Re: Password's for Router in Broadband & Landline

Password's for Router

Clara5 — Wed, 29 Jul 2026 11:53:17 GMT

Hi,

I have lost the card out the back of my router with password's etc on it. Where can i find them?

Thanks

Claire

Re: Password's for Router

XRaySpeX — Wed, 29 Jul 2026 11:57:19 GMT

Nowhere, if you've forgotten the admin pwd which was also on the slider from the back of the router. You may have to call CS to see if they know or if they will send you a replacement router incl. its slider.

Re: Password's for Router

JimM11 — Wed, 29 Jul 2026 12:00:53 GMT

@Clara5 You cannot, that will require EE CS to replace your router with a replacement unit, so give them a call and see what the cost charge for doing it will be. If you have ever connected to it with a PC/Laptop using web manager, you may be able to get into it that way if the password is stored on the PC, that way you can look at the values current, if you have changed them you will never be able to Factory Reset it as the pre-defined would replace and then you are done.