topic Re: Smart hub 7 pro delivery. in Broadband & Landline

Smart hub 7 pro delivery.

Durhamlad1 — Tue, 28 Jul 2026 17:36:10 GMT

Hi I’ve signed up for the 1.6gb fibre package to be activated on August 3rd. I’ve not yet had any confirmation of dispatch regarding the delivery. Who do ee use as a courier and when should I expect delivery please.

Re: Smart hub 7 pro delivery.

XRaySpeX — Tue, 28 Jul 2026 17:38:28 GMT

Royal Mail. A day or 2 before installation.

Re: Smart hub 7 pro delivery.

Durhamlad1 — Tue, 28 Jul 2026 17:39:34 GMT

Cheers appreciate the reply.

Re: Smart hub 7 pro delivery.

XRaySpeX — Tue, 28 Jul 2026 17:45:05 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Smart hub 7 pro delivery.

JimM11 — Tue, 28 Jul 2026 18:36:55 GMT

@Durhamlad1 Hope you already have a 1.6Gb/s Full Fibre service just now, if not you have more than just an EE Pro hub to get sent.

Re: Smart hub 7 pro delivery.

Durhamlad1 — Tue, 28 Jul 2026 18:40:59 GMT

I have sky full fibre 900 package

Re: Smart hub 7 pro delivery.

JimM11 — Tue, 28 Jul 2026 18:56:23 GMT

@Durhamlad1 Then you possibly have an OR Openreach Engineer visit to replace your ONT if you do not already have a high speed version, you can tell by looking at the ONT Ethernet Port were the Ethernet cable from the Sky Hub to ONT is currently, yellow in colour it's 1Gb/s so no faster than what you have just now, if it is Orange then you just have a software profile to be done by OR and applied by EE. Below when you get to see it, this is currently getting to be the OR favoured but not guaranteed.

High speed ONT with the 2.5Gb/s Ethernet port interface.

Re: Smart hub 7 pro delivery.

JimM11 — Tue, 28 Jul 2026 18:58:36 GMT

@Durhamlad1 And the two older slower ones below.

Re: Smart hub 7 pro delivery.

JimM11 — Tue, 28 Jul 2026 19:33:44 GMT

@Durhamlad1 So you have it. Both for your Pro, and your account should in theory give you any info if the Engineer is needed or not for your home.

Compare EE Smart Hubs | Device Help | EE

EE Smart Hub 7 Pro | Device Help

Re: Smart hub 7 pro delivery.

Durhamlad1 — Tue, 28 Jul 2026 19:38:04 GMT

Hi just checked mine is the older Adtran box and yes engineer is booked for pm visit.

Re: Smart hub 7 pro delivery.

JimM11 — Tue, 28 Jul 2026 19:53:10 GMT

@Durhamlad1 Sounds like it's all organised for you then, just watch out from ANY OR text's you get and respond if they request you to do so, can easily be missed and then delay's all happen!👍👍