topic Re: WiFi connection in Broadband & Landline

WiFi connection

Nicole922 — Tue, 28 Jul 2026 15:17:07 GMT

We are having problems with our WiFi, seems to go in and out of connection. Have looked into it all via the app. Says no problems. Can you help?

Re: WiFi connection

JimM11 — Tue, 28 Jul 2026 15:19:59 GMT

@Nicole922 The Forum is not EE CS, you can send a text HELP to 66033 if your mobile allows that and have EE check out your system,

Re: WiFi connection

XRaySpeX — Tue, 28 Jul 2026 16:21:19 GMT

Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

Which EE router & WiFi extenders, if any, do you have (read label or post a pix)? What is the name of the EE BB plan are you on including its speed?