topic Poor WiFi coverage in Broadband & Landline

Poor WiFi coverage

TimJ100 — Mon, 27 Jul 2026 06:32:45 GMT

I’ve recently been moved from Plusnet to EE and am finding the coverage from the new router is not as good. It doesn’t reach as far as the old router and as our 4/5G connection here isn’t great, it’s resulting in us losing internet connectivity.

I wondered if anyone else has experienced the same and if so, what you’ve been able to do about it.

Thanks,

Tim

Re: Poor WiFi coverage

Rach_H — Mon, 27 Jul 2026 08:49:31 GMT

Hi @TimJ100,

Welcome to the Community!

I'm sorry to hear that you're not getting the reach of your router isn't what you'd expect, but we do offer WiFi extenders so that you can boost this.

Rach

Re: Poor WiFi coverage

JimM11 — Mon, 27 Jul 2026 14:03:05 GMT

@TimJ100 See the link below, find your match and call EE CS the addon to your package price will be explained, cost's vary from £6-10 / Month as needed.

The EE Range off Hubs and Extenders see below. - The EE Community

Extender addon depends on base model of the EE Hub.