https://community.ee.co.uk/t5/Broadband-Landline/Returning-old-wifi-hub/m-p/1631012#M142030 <P>So I was sent a new EE smart hub 6 + to replace our old hub as part of the new Digital Home Line upgrades.&nbsp; We didn't request it, it was sent automatically. Our first question was will it cost us more?&nbsp; NO, same month rates as before.&nbsp; In one of the e-mails about the switch over (which happened Friday July 24th without issue) it stated that we would need to return the old hub.&nbsp; How?&nbsp; is my question.&nbsp; I go online and there is no direct instructions to return old gear.&nbsp; HELP!</P> Sun, 26 Jul 2026 11:36:30 GMT bacress 2026-07-26T11:36:30Z https://community.ee.co.uk/t5/Broadband-Landline/Returning-old-wifi-hub/m-p/1631012#M142030 <P>So I was sent a new EE smart hub 6 + to replace our old hub as part of the new Digital Home Line upgrades.&nbsp; We didn't request it, it was sent automatically. Our first question was will it cost us more?&nbsp; NO, same month rates as before.&nbsp; In one of the e-mails about the switch over (which happened Friday July 24th without issue) it stated that we would need to return the old hub.&nbsp; How?&nbsp; is my question.&nbsp; I go online and there is no direct instructions to return old gear.&nbsp; HELP!</P> Sun, 26 Jul 2026 11:36:30 GMT https://community.ee.co.uk/t5/Broadband-Landline/Returning-old-wifi-hub/m-p/1631012#M142030 bacress 2026-07-26T11:36:30Z https://community.ee.co.uk/t5/Broadband-Landline/Returning-old-wifi-hub/m-p/1631015#M142031 <P><SPAN>If it's listed in following link then follow&nbsp;</SPAN><A href="https://ee.co.uk/help/orders/return-and-recycle-ee-product?_gl=1*1gyuqy2*_gcl_dc*R0NMLjE3ODQwMjkyOTIuMGVlYjg3NWNhYmRkMTFkMGFiZThlZDBhYjQ3NmQ4OTA.*_gcl_ag*Mi4xLmswQUFBQUFEdDB3ZV9XVmpaeW5ub0h6NEpWY0xwaEl5MVpGJGkxNzgxODc3OTg5*_gcl_au*MTYwMjEyNzkzOC4xNzg0MDI5MTQ2*FPAU*MTc2ODMyOTExNi4xNzgxNzA2MzQ2*_ga*MzU1NDQzMzMxLjE3ODM5NjU4MjM.*_ga_YEXV92BLZ6*czE3ODUwNjI5NjkkbzQzJGcxJHQxNzg1MDY1OTIyJGo0NSRsMCRoMTAwMDY4OTY0OSRkMXpkbjhmUWxVQlNKWUtjN3VwelJvVFdHWnVxNU1KbjJBdw..*_fplc*NjclMkJYMXdiaHNqNldsZ0klMkI1c2dqWkpabHR6a2JwSnJ5T0klMkZTTjFsc3NGWFNYZkRKZE84WUY0JTJCJTJCYUxlOXdHZXpXSnp4UW1vS3dsaXdCZzRSTlNPczhvSFVtbTNCSGU2N0xiUW0xcUhGNVYyVTJUM3kxUzlMZEF1YkdXNSUyQnZnJTNEJTNE" rel="noopener noreferrer" target="_blank">https://ee.co.uk/help/orders/return-and-recycle-ee-product</A><SPAN>&nbsp;. If you have not received a return bag you may call&nbsp;<STRONG>0330 123 1105</STRONG>&nbsp;for 1.&nbsp;</SPAN></P> Sun, 26 Jul 2026 11:39:12 GMT https://community.ee.co.uk/t5/Broadband-Landline/Returning-old-wifi-hub/m-p/1631015#M142031 XRaySpeX 2026-07-26T11:39:12Z