topic Re: Broadband e-mail not arrived in Broadband & Landline

Broadband e-mail not arrived

H51 — Fri, 24 Jul 2026 08:38:07 GMT

I signed up for EE Broadband last week, the hub arrived yesterday but I have not received a welcome email with my account number and login details. Please can someone help? I can’t access it through my app either. I am concerned my e-mail address has been taken incorrectly.

Re: Broadband e-mail not arrived

garybs29 — Fri, 24 Jul 2026 08:55:45 GMT

Nobody here has account access so you'll have to call in & chase

Re: Broadband e-mail not arrived

JimM11 — Fri, 24 Jul 2026 09:05:54 GMT

@H51 Is your mobile also with EE currently?

Hi,

Thanks for your order. To finish setting up your EE ID, please log in to your EE account.

Once you've done this, you can go online or use the EE app to:

Check your bills
Track your orders
Manage your account

And if you have new EE Broadband you can:

Activate Work Mode and Game Mode with WiFi Enhancer
Keep everyone safe online with Parental Controls
Manage your WiFi Controls

If you don't log in within seven days, we'll delete your EE ID to keep your account secure. You can create a new one anytime.

Thanks,
The EE Team

Re: Broadband e-mail not arrived

XRaySpeX — Fri, 24 Jul 2026 11:20:38 GMT

@JimM11 : You can't link your BB to your EE a/c nor read its bills w/out 1st having your BB a/c no., starting 'GB'. Catch 22!

@H51 : You'll need to call EE CS on the Freephone no.(Opt 1) in my sig. to obtain your BB a/c no.

Re: Broadband e-mail not arrived

JimM11 — Fri, 24 Jul 2026 11:35:59 GMT

@XRaySpeX Did not have to do anything at all with linking, followed the E-mail guide, confirmed the account, and everything attached as it is supposed to, took the two mobiles to the EE shop, got the new sims activated with the assurance of the person doing it all, told him one EE ID, BB and mobile all together if it's not going to happen then no mobile will be getting on the EE account, zero issues apart from waiting a day or so for the pac codes to change over from the TEMP number's that were assigned to both! Could see everything BB wise and EE Mobile wise. Even the stupid app worked to the Hub when it was in a playful mood, when it did not i just left it until updates were done and it decided to start playing again.... Not once did i do any off this de-install it re-install it carry on, not needed.

Re: Broadband e-mail not arrived

Chris_B — Fri, 24 Jul 2026 12:50:16 GMT

@H51 Have you check your spam folder ? You should of got this information within a couple of days of signing up for EE broadband