topic Re: Speed test in Broadband & Landline

Speed test

David54280 — Thu, 23 Jul 2026 12:56:08 GMT

Not getting the right speeds

Re: Speed test

garybs29 — Thu, 23 Jul 2026 13:19:42 GMT

But are you testing via wifi or ethernet? If wifi the speed guarantee is not over wifi

Re: Speed test

XRaySpeX — Thu, 23 Jul 2026 13:42:24 GMT

What speeds are reported by running the speed test in the EE app? That will not only measure the raw BB connection speeds you are getting at the router as well as speeds to the device from which you are testing.

Re: Speed test

Christopher_G — Fri, 24 Jul 2026 08:06:41 GMT

Hi @David54280

Welcome to the community.

Please take a look at our Fix An EE Broadband Connection Problem help page. There are some troubleshooting steps on there to try.

If you're still not getting the minimum speeds that were quoted when you took out your contract, I recommend speaking with our technical support team, so they can run through some tests with you to try and get to the bottom of it.

Let us know what happens please.

Chris