topic Re: Internet unreliable in Broadband & Landline

Internet unreliable

colepeter7 — Tue, 21 Jul 2026 15:39:38 GMT

Hi, my internet connection is unreliable and keeps dropping out. I spoke to technical support last week and they ran some tests. They told me the problem was the lead with red ends that connects the router to the fibre interface. They sent me a replacement.

With the new lead fitted the problem is just the same. I still notice I have to reconnect our mobile phones to the internet several times a day and our Freeview box keeps buffering whilst watching catch-up TV.

I might be imagining it but it seems to me the problem started after the router and fibre interface boxes had been turned off for ten days whilst we were on holiday. Just a thought, but may not be the case.

How can I get back to a reliable internet connection please?

Peter

Re: Internet unreliable

JimM11 — Tue, 21 Jul 2026 16:30:20 GMT

@colepeter7 Take a look at the linked post you say not what you have EE Hub wise so it's all just a guess....

EE Hub firmware versions - The EE Community

Fix problems connecting devices to your Smart Hub Plus or Smart Hub 3's WiFi - The EE Community

Re: Internet unreliable

Northerner — Tue, 21 Jul 2026 16:48:27 GMT

Hi @colepeter7

What are the lights on the router showing.

Are you sure this is not just a WiFi issue over the connection to your router.

Thanks

Re: Internet unreliable

colepeter7 — Wed, 22 Jul 2026 10:06:09 GMT

Hi,

Thanks for your reply. The light on my router is what EE describe as
'Aqua'. On the fibre interface box all three LEDs are green. Does that
explain anything?

Thanks
Peter