topic Noit getting IP adress from EE hub in Broadband & Landline

Noit getting IP adress from EE hub

Memnon — Tue, 21 Jul 2026 15:22:40 GMT

I have SMART sockets which I'm having difficulty connecting to the EE network.

I am trying to connect to a Compatibility N/W set to 2.4GHz only

Dealt with manufacturer's support -

As a test they got me to create a new network by using my mobile phone hotspot.

When I connect the smart product to my hotspot, it connects instantly, proving device is working.

However, when trying to connect to the EE hub it is not assigning an ip address to the device. Anybody know if there is a firewall setting or any modes I can change on the router to allow the smart device to connect without issues?

Re: Noit getting IP adress from EE hub

XRaySpeX — Tue, 21 Jul 2026 15:35:43 GMT

Do you have the Compatible WiFi network's Security set to WPA2?

Re: Noit getting IP adress from EE hub

Memnon — Tue, 21 Jul 2026 15:36:57 GMT

Yes .... and 5Gz disabled.

Re: Noit getting IP adress from EE hub

JimM11 — Tue, 21 Jul 2026 16:36:27 GMT

@Memnon Can you say the make and model off the smart socket's involved?

From your other posting so questioning what you are on about now.

I was having major issues, all my devices were dropping connection, buffering, or simply not connecting. I changed them all to connect to the Compatibility network, and they connect and work .... but losing benefit of 5 or 6 GHz access.

The external (SMART sockets) were still not connecting; the workaround was to switch security on the Compatibility network to be WPA2, all now seem to connect.

The Home Tech advised there is expected to be a software update to allow ability to choose between WPA2 and WPA3 when on teh main network (2.4/5/6 GHz).

Anybody know how to put in a bug fix report to EE to get this fixed ? Both the Extender to Hub connection issue and the WPA|2 issue.

Re: Noit getting IP adress from EE hub

Memnon — Tue, 21 Jul 2026 16:50:53 GMT

JimM11 ... there are other postings as having many issues since moving to SH7 Pro - (Wifi is very poor as per other post)

In this case, limiting the issue to being unable to connect SMART device

The device is, as per this link ... it's branded as ENERJ but these are more than likely sold under many brands; there is no marking on the device itself as to what 'make'

https://www.amazon.co.uk/dp/B07NJKY8LZ?ref_=ppx_hzod_title_dt_b_fed_asin_title_0_0

ENERJ has sent another that he pre-tested, same thing - fails to connect

The connection fails ... ENERJ support advise failure mode, is due to not getting an IP address from the HUB.

EE support did mention that it could be a need to open a firewall port, but nop idea what one.

As per OP above it connects straight away if I connect iPad via hotspot

Just spent an Hour with EE support; they could add nothing - I did just turn off 5 & 6GHZ on main network in case that was somehow causing interference, but it made no difference.

In OP I mention manufacturers support ....in fact to be correct it is the reseller's support - ENERJ

Re: Noit getting IP adress from EE hub

JimM11 — Tue, 21 Jul 2026 17:04:31 GMT

@Memnon Were abouts is the socket located and you are testing to it?

Re: Noit getting IP adress from EE hub

Memnon — Tue, 21 Jul 2026 18:11:58 GMT

Socket is in the garden; the nearest access is via an Extender Pro

BT Home Tech run WiFi strength app on his phone and confirmed that there was plenty of signal strength at the Smart Device, especially as they simply turn on & off ..... no streaming of data.

I have 2 other Smart devices nearby (within 1m and they connect fine)

I looked at basic WiFi app on phone it shows 2.4GHz from my standard network is a stronger signal in garden loaction than the 2.4GHz Compatability newtrok ..... whish is not what is expected.

Connection schematic is ... as per attached.

Re: Noit getting IP adress from EE hub

JimM11 — Tue, 21 Jul 2026 18:15:34 GMT

@Memnon Thanks got it all now, so again from your previous statement. Just the relevant part this true or not.

The external (SMART sockets) were still not connecting; the workaround was to switch security on the Compatibility network to be WPA2, all now seem to connect.

Re: Noit getting IP adress from EE hub

Memnon — Tue, 21 Jul 2026 18:25:10 GMT

There are 3 Smart sockets .... when I posted that response (not this thread) the 2 of them came into life and connected .... so I assumed OK, but when I tried to pair the 3rd one last week found it won't connect.

So this thread refers solely to the 3rd socket ..... and I physically have 2 of these ENERJ sockets; neither will connect.

Re: Noit getting IP adress from EE hub

JimM11 — Tue, 21 Jul 2026 18:31:24 GMT

@Memnon Then it sounds like the brand off socket is either rubbish or just cannot connect to the Pro Extender, as you have a spare now, wire a cable on it and plug it in near the Extender and see what happens, if nothing take it to the Pro Hub and do it there also.

Re: Noit getting IP adress from EE hub

Memnon — Tue, 21 Jul 2026 18:34:21 GMT

I'll try that tomorrow

The ENERJ support said the fact it connects straight away to the hotspot network, proves to him fault is on extender / hub

Re: Noit getting IP adress from EE hub

JimM11 — Tue, 21 Jul 2026 18:43:03 GMT

@Memnon You have an EE Pro hub that has a specific chipset in it, there are millions off different items that are wifi wireless controlled and not everything in the world plays nicely with each other, also socket's outside off the home are just that more susceptible outside variables, i took care of all mine with a simple Tp-Link wireless/wired powerline adapter that i located 45' away from the home in the garage, a 2.4Ghz wireless N device, never had an issue, actually has a 5Ghz ssid name on it so when the wife works out in the garden her devices automatically connect and at the 2.4Ghz band she has nothing at all to do.

Re: Noit getting IP adress from EE hub

Memnon — Tue, 21 Jul 2026 18:43:52 GMT

I may end up having to put some hardware in but trying to avoid the spend if I can.