https://community.ee.co.uk/t5/Broadband-Landline/Install-new-smart-hub-plus/m-p/1629855#M141639 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2897033">@Ch125</a>&nbsp;Applies only if you are on the FTTC copper cable connection, if you are FF Full Fibre then it's different cable....</P><P>If you also had Broadband on another Hub/ISP then good chance it's the same cable also from the previous, if so give it a shot! 6 Plus hub possible copper, 7 Plus hub no way as it's Full Fibre only.</P> Mon, 20 Jul 2026 16:59:44 GMT JimM11 2026-07-20T16:59:44Z https://community.ee.co.uk/t5/Broadband-Landline/Install-new-smart-hub-plus/m-p/1629841#M141635 <P>Instructions state: &nbsp;plug broadband cable ( grey ends) into your smart hub and the other end into your master phone socket. &nbsp;No such cable supplied in box.</P> Mon, 20 Jul 2026 16:39:01 GMT https://community.ee.co.uk/t5/Broadband-Landline/Install-new-smart-hub-plus/m-p/1629841#M141635 Ch125 2026-07-20T16:39:01Z https://community.ee.co.uk/t5/Broadband-Landline/Install-new-smart-hub-plus/m-p/1629848#M141636 <P>Call CS to get 1 or buy 1. It's just a RJ11 cable.</P> Mon, 20 Jul 2026 16:42:01 GMT https://community.ee.co.uk/t5/Broadband-Landline/Install-new-smart-hub-plus/m-p/1629848#M141636 XRaySpeX 2026-07-20T16:42:01Z https://community.ee.co.uk/t5/Broadband-Landline/Install-new-smart-hub-plus/m-p/1629855#M141639 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2897033">@Ch125</a>&nbsp;Applies only if you are on the FTTC copper cable connection, if you are FF Full Fibre then it's different cable....</P><P>If you also had Broadband on another Hub/ISP then good chance it's the same cable also from the previous, if so give it a shot! 6 Plus hub possible copper, 7 Plus hub no way as it's Full Fibre only.</P> Mon, 20 Jul 2026 16:59:44 GMT https://community.ee.co.uk/t5/Broadband-Landline/Install-new-smart-hub-plus/m-p/1629855#M141639 JimM11 2026-07-20T16:59:44Z