topic Cancel Service Problems in Broadband & Landline

Cancel Service Problems

cameronmac — Sun, 19 Jul 2026 20:21:45 GMT

I am wanting to give notice that I do not want to renew my Broadband, but the site keeps pushing me towards other solutions. Where I live gives a MAX download of 20Meg for £43 per month. Rediculous web site and I'm considdering reporting to OFCOM. Has anyone else had the same problem as this?

Re: Cancel Service Problems

JimM11 — Sun, 19 Jul 2026 20:56:59 GMT

@cameronmac What you need to know if you want to leave EE

Re: Cancel Service Problems

XRaySpeX — Sun, 19 Jul 2026 22:08:02 GMT

You can't cancel online but only by phone.

To cancel your EE BB & Home Phone either:

If you no longer want any BB at your location, you phone EE on the Freephone no. (Opt 1) in my sig. and give 30 days notice OR
If you want to migrate your BB to another ISP you apply to them directly & they'll take care of everything bar your final EE bill, using the One Touch Switch (OTS) process. This will auto cancel your contract with EE.