topic Re: Strange messages from EE about broadband in Broadband & Landline

Strange messages from EE about broadband

Naidren — Sun, 19 Jul 2026 09:48:05 GMT

Hi everyone, I have been receiving messages from EE about update of contact number and moving broadband to them. I'm not EE customer and nobody in my household. I've also received order number for this service with information that someone will come to set up broadband and TV. Tried to contact them but there is no option to go through automatic verification as I don't know name of person who is named on this account and which added my phone number to contact.

Re: Strange messages from EE about broadband

JimM11 — Sun, 19 Jul 2026 09:59:32 GMT

@Naidren Then check with your own ISP, they will be able to inform you if someone has requested the transfer off the Broadband connection, usually down to online information incorrect but it is a gaining provider service so you may not be able to stop it from happing. Best be prepaired! Try the free phone number 0800 079 8586 see if that gets you anywhere at all.

Re: Strange messages from EE about broadband

Naidren — Sun, 19 Jul 2026 10:00:01 GMT

Thanks for reply. I will check with them then.

Re: Strange messages from EE about broadband

XRaySpeX — Sun, 19 Jul 2026 10:08:28 GMT

Someone has mistakenly given your phone no. to EE when they are applying for BB from EE. Let's hope they haven't also mistakenly given your addy to EE as the location for their BB. Check with your existing ISP whether there is an order in for your line.

Try calling EE CS on the Freephone no.(Opt 1) in my sig.