https://community.ee.co.uk/t5/Broadband-Landline/Refund-for-loss-of-service/m-p/1629425#M141478 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5024934">@Donna184</a>&nbsp;You don't query it at all, automatic process is in place once you report the fault to EE.</P><P><A href="https://ee.co.uk/help/broadband/fix-problem/automatic-compensation" target="_blank">Automatic compensation for broadband or landline issues | Broadband Help | EE</A></P> Fri, 17 Jul 2026 18:36:01 GMT JimM11 2026-07-17T18:36:01Z https://community.ee.co.uk/t5/Broadband-Landline/Refund-for-loss-of-service/m-p/1629421#M141477 <P>Hi</P><P>recently we have not had broadband/wifi and smart tv for 18 days because of someone knocking a pole down. Numerous phone calls from myself and others in the area didn’t seem to rush the repair. I was promised in one of my phone calls that we would be given compensation, does anyone know how I would query this? &nbsp;It takes forever trying to speak to someone when you ring.</P><P>thank you</P> Fri, 17 Jul 2026 17:36:38 GMT https://community.ee.co.uk/t5/Broadband-Landline/Refund-for-loss-of-service/m-p/1629421#M141477 Donna184 2026-07-17T17:36:38Z https://community.ee.co.uk/t5/Broadband-Landline/Refund-for-loss-of-service/m-p/1629425#M141478 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5024934">@Donna184</a>&nbsp;You don't query it at all, automatic process is in place once you report the fault to EE.</P><P><A href="https://ee.co.uk/help/broadband/fix-problem/automatic-compensation" target="_blank">Automatic compensation for broadband or landline issues | Broadband Help | EE</A></P> Fri, 17 Jul 2026 18:36:01 GMT https://community.ee.co.uk/t5/Broadband-Landline/Refund-for-loss-of-service/m-p/1629425#M141478 JimM11 2026-07-17T18:36:01Z