topic Re: Terrible broadband in Broadband & Landline

Terrible broadband

Sica — Thu, 16 Jul 2026 20:54:09 GMT

I got EE broadband a week ago and it's been up and down. Today, however my Firestick won't connect and the router keeps blocking google with the message: "The account holder has blocked this site." No I haven't.

It's shockingly bad. 5 years with plusnet abs never had issues. Utter rubbish.

Anyone else had a similar experience?

Re: Terrible broadband

XRaySpeX — Thu, 16 Jul 2026 20:59:54 GMT

For the Firestick: Sometimes older or weaker devices may not be compatible with the default WiFi settings of EE Smart Hubs. Try setting up Compatible WiFi on the router under Advanced > Wireless Settings > Config > Compatible WiFi (it defaults to 2.4 GHz only & WPA2) & connect your problematic 2.4 GHz devices to that.

Re: Terrible broadband

JimM11 — Thu, 16 Jul 2026 21:00:45 GMT

@Sica No, is it something you have done but not aware off doing so, not knowing what you have from EE helps nothing, but does sound like parental controls type issue app settings wise!

Re: Terrible broadband

Sica — Thu, 16 Jul 2026 21:16:58 GMT

Thanks, I'll check them out. I haven't touched the parental controls, but it's worth checking anyway.

Re: Terrible broadband

Sica — Thu, 16 Jul 2026 21:20:44 GMT

Thanks for this. I cush the settings to compatible WiFi earlier, however it didn't change the issue, so I changed them back.

Thanks.

Re: Terrible broadband

Sica — Thu, 16 Jul 2026 21:24:17 GMT

I looked through the devices In the hub settings, and parental controls were active for 5 of them. First time looking at the parental controls. Bizarre.

Thanks again.

Re: Terrible broadband

JimM11 — Thu, 16 Jul 2026 22:32:12 GMT

@Sica Now you know where they are, keep an eye on them, not sure as don't use anything EE wise so it may just be an OOB the way the Hub/App is set on a possible first use case.

Re: Terrible broadband

Sica — Thu, 16 Jul 2026 22:33:11 GMT

Cheers!