topic Re: Ordered a deal but won’t honor it now in Broadband & Landline

Ordered a deal but won’t honor it now

jblack1888 — Wed, 15 Jul 2026 15:36:10 GMT

Good afternoon,

Got offered a deal a few days ago, originally said no as I was in the process of moving to another provider. The guy told me to phone back if I changed my mind.
Phoned back the same night, got told another department offered it and told me they would phone me back. No call back. Tried contacting EE again and they said they couldn’t offer the same deal even though I got told to phone back if I changed my mind.
So I had put a complaint in about it but no success so far. Tried on line chat and same issue. Said they couldn’t do it even though the same deal is on uswitch which the guy offered it

Re: Ordered a deal but won’t honor it now

Northerner — Wed, 15 Jul 2026 15:38:23 GMT

Hi @jblack1888

Offers come and go. Could also be time limited.

You lost out move on.

Thanks

Re: Ordered a deal but won’t honor it now

jblack1888 — Wed, 15 Jul 2026 15:41:02 GMT

Hi;

Yeah that’s true, but I don’t think it’s very fair if I got told to phone back the same day if I changed my mind, not very good business

Re: Ordered a deal but won’t honor it now

Chris_B — Wed, 15 Jul 2026 17:13:16 GMT

@jblack1888 They make the offer and that offer only has to stand while your on the phone if you say no and leave it that offer doesn’t have to be made again and most certainly you can not request something that was an offer to you at that time, otherwise people will be calling up saying I was made this offer and I now want it and it’s a total fabrication of an offer.

Re: Ordered a deal but won’t honor it now

jblack1888 — Wed, 15 Jul 2026 17:25:53 GMT

Hi,

well he shouldn’t have said to phone back if I had changed my mind. They can check the calls logs.