topic Broadband update in Broadband & Landline

Broadband update

Ambermile — Tue, 14 Jul 2026 21:29:46 GMT

Can someone explain to me how I can update my broadband package when the given phone number is no longer in use?

Re: Broadband update

XRaySpeX — Tue, 14 Jul 2026 21:38:31 GMT

@Ambermile : You'll need to call CS to get your BB a/c no. if you don't already have it (starting 'GB' followed by 8 digits).

Since the advent of digital landlines BB a/c's are no longer id'ed by phone no.

Re: Broadband update

Ambermile — Tue, 14 Jul 2026 22:01:23 GMT

I know my account number. The phone number is the security number they send - or would send - confirmation of changes to. It's not in use anymore, so I cannot get through the security steps

Re: Broadband update

XRaySpeX — Tue, 14 Jul 2026 22:08:57 GMT

Then you would need to change the contact mobile no. in your Profile.

Re: Broadband update

Ambermile — Tue, 14 Jul 2026 22:52:54 GMT

And there you have it. I cannot, because I need access to the old number to change it.

Round and round. Never thought I'd say this but... Virgin looking good about now.