topic Re: Full Fibre Stopped working 3 weeks ago - still waiting for EE to resolve in Broadband & Landline

Full Fibre Stopped working 3 weeks ago - still waiting for EE to resolve

Djgrubby — Fri, 10 Jul 2026 15:11:37 GMT

Full fibre worked fine until 3 weeks ago, logged fault told major outage in area but neighbours have no issues

Line failed 21-Jun

EE fix dates keeps moving 22-Jun then 24-Jun , 28-Jun , 29-Jun , 1-Jul ,2-Jul 3-Jul, 6-Jul ,10- Jul and now gone to 17-Jul

Customer support just read a script and have no anwers

Anyone got any suggestions?

Re: Full Fibre Stopped working 3 weeks ago - still waiting for EE to resolve

XRaySpeX — Fri, 10 Jul 2026 15:20:19 GMT

As it is a neighbourhood issue, you could keep an eye on Check service in your area to see when any faults are being attended to in your local area. You may also Report a Problem there.

Re: Full Fibre Stopped working 3 weeks ago - still waiting for EE to resolve

JimM11 — Sat, 11 Jul 2026 06:27:52 GMT

@Djgrubby What is the state off play with your ONT Fibre modem connection, the led's on it should indicate something if not all green? Neighbours may not be on the same Fibre especially if not OR Openreach supplied?

Re: Full Fibre Stopped working 3 weeks ago - still waiting for EE to resolve

Djgrubby — Sun, 12 Jul 2026 10:02:45 GMT

This is even worse 3 months away

Re: Full Fibre Stopped working 3 weeks ago - still waiting for EE to resolve

Djgrubby — Sun, 12 Jul 2026 10:03:56 GMT

PON is red

Re: Full Fibre Stopped working 3 weeks ago - still waiting for EE to resolve

JimM11 — Sun, 12 Jul 2026 10:18:57 GMT

@Djgrubby Just the PON on red? Power the ONT down leave it 5 minutes and power it back up.

Re: Full Fibre Stopped working 3 weeks ago - still waiting for EE to resolve

JimM11 — Sun, 12 Jul 2026 13:04:37 GMT

@Djgrubby Your posted picture appeared now, if it is to be believed then that will be the estimated time for the repair whatever that is or involved to be done. See your mobile is sporting a 5G signal so a 4G modem from EE will get you out a hole at least for a few months, may not be a speed demon but basic internet should hold it's own.

Re: Full Fibre Stopped working 3 weeks ago - still waiting for EE to resolve

Djgrubby — Tue, 14 Jul 2026 21:04:58 GMT

Not really the point tho paying for full fibre speed and can get 10 mb speed on 4g dongle that buffers tv at best

awful customer service

Re: Full Fibre Stopped working 3 weeks ago - still waiting for EE to resolve

XRaySpeX — Tue, 14 Jul 2026 21:33:47 GMT

However you can expect up to 60 days Automatic compensation for broadband or landline issues

Re: Full Fibre Stopped working 3 weeks ago - still waiting for EE to resolve

Djgrubby — Tue, 14 Jul 2026 23:22:45 GMT

Compensation capped at 60 days but doesn’t look like it ll be fixed in less than 100 days if that date is correct

seriously looking at getting virgin while we ignore my problems