Bereavement - issues 9 weeks on.

Saffycat — Mon, 13 Jul 2026 22:33:51 GMT

Having informed the Bereavement team, 9 weeks ago, that I wanted to switch our Broadband account, into my name, this is proving impossible. The account cannot be linked to my phone account despite numerous calls, emails and complaints. It would appear this is beyond the Technical Teams abilities, and nobody can solve this. Ridiculous and unhelpful. Why do EE bother with a Bereavement team when they just add to the stress??.Asked 4 times who to escalate this to and on every occasion they’ve ignored my request. Any advice?

Re: Bereavement - issues 9 weeks on.

Leanne_T — Tue, 14 Jul 2026 07:57:08 GMT

Hi @Saffycat

I am very sorry for your loss and understand what a difficult and stressful time this is for you.

I would love to get you some help with the account and have sent you a private message for some extra details.

Leanne.

topic Re: Bereavement - issues 9 weeks on. in Broadband & Landline

Bereavement - issues 9 weeks on.

Re: Bereavement - issues 9 weeks on.