topic Re: EE Fibre Broadband billing in Broadband & Landline

EE Fibre Broadband billing

TheGrimReaper — Sun, 12 Jul 2026 12:42:02 GMT

I have just switched (10th July 2026) from Plusnet to EE Full Fibre 900 broadband via uswitch. All went very smoothly and the uswitch prices was £25.99 per month. Yesterday I received my first bill telling me that I will be paying £87.99 per month! I spoke with EE Customer service who were very helpful but could only offer me £44 per month. It was suggested that I try the uswitch route again using my wife's details as I wanted to avoid any service disruption (active line takeover) but I have to admit I'm nervous about this working out. The alternative is to cancel the order as I'm in the 'cooldown' period still but the earliest they can cancel is 21st July and there would likely then be several days disruption to service which is not something I would want but it sounds like a safer option? Any members with similar experience or a view on this?

Many thanks

Re: EE Fibre Broadband billing

XRaySpeX — Sun, 12 Jul 2026 14:50:33 GMT

@TheGrimReaper : As you are migrating from PN to EE you cannot be offered new cust. prices as they are both members of the BT Group & so you are considered an existing cust.

The cooling-off period extends to 14 days after installation. You may cancel FoC any time during that period. It does not matter when EE effects that cancellation as long as you informed them during that period. As long as you cancel before the EE BB is actually installed your PN BB should still be active.

Re: EE Fibre Broadband billing

TheGrimReaper — Sun, 12 Jul 2026 15:06:58 GMT

Thanks for response. I successfully switched to EE on 10/07/26 from PlusNet and all is working fine (except the cost!). Interesting comment on them all being part of the same parent company which I understand but the comparison websites offer them (BT/EE) as valid switches from PlusNet which makes no sense by your logic? Do you know this to be true i.e. no deals available switching between them? Speaking to EE customer services they never gave that as a reason for the monthly cost not being the one offered by uswitch and others?

Thanks again

Re: EE Fibre Broadband billing

XRaySpeX — Sun, 12 Jul 2026 15:15:50 GMT

I can't speak for comparison websites & what they know or offer or not for existing custs but the cos. of the BT Group will not offer new cust. prices to existing users switching between them.

Re: EE Fibre Broadband billing

TheGrimReaper — Sun, 12 Jul 2026 16:35:49 GMT

Thanks again. Confusing information out there. Google AI (yes there are dangers quoting this stuff) says

Yes, you can qualify for new customer broadband deals when switching between Plusnet and EE. Even though they are both owned by the BT Group, they operate as separate legal entities and Internet Service Providers (ISPs)

I have cancelled my order (within cooldown period) and my wife has created a new order via moneysavingexpert.com. I have screen grabs of the deal on EE showing the price as £25.99 per month so fingers crossed. I'll post if we come across any issues with this route. Not feeling confident but customer services said it was worth trying. I guess if this fails she can cancel again and I'll then try some non-BT group like Sky or Vodafone.

Re: EE Fibre Broadband billing

JimM11 — Sun, 12 Jul 2026 17:15:45 GMT

@TheGrimReaper The billing at £87.99 were did you see that, from your online accounts bill etc, just sounds like the usual first 3 months billing mess at the correct price and the £10 for the Hub postage to you which is never Free. If you have not already done so, wait until Monday onwards as accounts does Mon/Fri working and speak to one off them direct, CS will pass you through to accounts.

Did not see your posting you had already gone down the cancel it all route, expect now for EE to request ALL the Equipment back sent to you, New hub dispatched for the new order, and deal with it all that way, accounts would have told you £25.99 is what you more than likely would have been paying as they see direct on there system, but the bill when you look at it is just all wrong, after 3 months it corrects itself to be a true state....

Re: EE Fibre Broadband billing

TheGrimReaper — Sun, 12 Jul 2026 20:08:35 GMT

Hi JimM11 thanks for response - yes it is my first bill and shows this £87.99 along with a statement saying this would be the recurring monthly cost at which point I panicked. CS said it might be correct for an out of contract amount but not for a new customer. The discounts come through the comparison websites and the best EE could directly offer me was £44 pcm. Given the cooldown would end on 24th July I felt it safest to cancel now rather than run the gauntlet. Persisting in the hope that they got it wrong and all might be well in 3 months would be too risky for a 24 month contract . Took screenshots all the way with my wife's order and at no point does it ever announce costs in excess of £25.99 pcm. Yes expecting the router swap despite the inefficiencies of doing so but that's modern life I guess. Online is great when it works but when it doesn't it can blow your leg off! Cheers

Re: EE Fibre Broadband billing

JimM11 — Sun, 12 Jul 2026 20:48:42 GMT

@TheGrimReaper No problems, had the same when i looked at mine for the first three months, but just called accounts and they assured me the takeout for DD would be the correct amount, after that it all went correct until i changed over to the FF upgrade then went a bit wobbly again for a month... Hope it all works out with the EE pricing, and if you do have to talk with them you are aware they will not even get close to the price offered on the comparison sites! Both the options you mention are also fine, i did the EE to Sky, then sky to vodafone, although FF broadband was good with both, VF have dropped the ball with the landline currently.