topic Re: Broadband Constantly Dropping in Broadband & Landline

Broadband Constantly Dropping

itsapostnight — Sat, 11 Jul 2026 14:11:03 GMT

For the past year everything has been fine, then from a few weeks ago every day or two the broadband would randomly just drop and reconnect, no big deal for me.

But for the past four days now the broadband drops at least once every 30-50 minutes often times more than once.
The status checker has always shown things are fine, I've done resets too, I can't get through to support they just make a complaint for me which I don't want to do.

No exaggeration it's dropped three times while making this post. To be clear it's the broadband and not the router.

Any suggestions, please?

Re: Broadband Constantly Dropping

JimM11 — Sat, 11 Jul 2026 14:22:20 GMT

@itsapostnight Yes do the HELP to 66033 as a text to EE CS.

ee.co.uk/help/contact-ee#

Re: Broadband Constantly Dropping

itsapostnight — Sat, 11 Jul 2026 14:38:32 GMT

Ok some progress at last, the status checker just switched to recognising a problem with the network, so will sit tight and wait now.

Re: Broadband Constantly Dropping

JimM11 — Sat, 11 Jul 2026 14:42:42 GMT

@itsapostnight That's one way to do it, would not be me.

Re: Broadband Constantly Dropping

XRaySpeX — Sat, 11 Jul 2026 14:44:39 GMT

Yes, that's all you can do.