topic Re: Just got an email telling me to upgrade my broadband when i have. in Broadband & Landline

Just got an email telling me to upgrade my broadband when i have.

Clatterman — Fri, 10 Jul 2026 09:40:54 GMT

Got this email.(which is legitimate)

We wanted to let you know that your contract for the service listed below is coming to an end. To help you plan your next steps, we’ve outlined your options along with our best available offers.

Full Fibre 150 Essentials Ends 05 August 2026 Current cost -£35.99 Increase-£40.99

To keep you on the right package at the best available price, we’ve picked out some renewal offers for you based on your current plan and usage. You can view these offers below or log in to your EE account, online, or through the app, to find out more.

However i signed up for this which activated on 7th July 2026-

Your plan:

Full Fibre Core

Cost £29.99

Contract ends:06 Jul 2028

Just a little concerned that they appear to be sending out automated emails when i have already go onto a new plan.Should i have any concerns that they sent out this email ? ,hoping that i do not get charged for my broadband twice.

Re: Just got an email telling me to upgrade my broadband when i have.

XRaySpeX — Fri, 10 Jul 2026 10:46:52 GMT

Just bad timing!

Re: Just got an email telling me to upgrade my broadband when i have.

Clatterman — Fri, 10 Jul 2026 10:49:29 GMT

Thanks-you would think with all our much vaunted technology that would not happen.But as my father told me 50 years ago,the more advanced things get,the more they go wrong.

Re: Just got an email telling me to upgrade my broadband when i have.

JimM11 — Fri, 10 Jul 2026 12:31:34 GMT

@Clatterman You did well then getting a move from Essentials package to the new Core and also getting a lower price than the offer from EE at £35.99, so well done you! You can only keep an eye on the billing but you may have to allow the first one through as it may be a stop/start adjustment's etc to package pricing.

Re: Just got an email telling me to upgrade my broadband when i have.

garybs29 — Fri, 10 Jul 2026 14:03:18 GMT

They'll have 100's if not 1000's of comms to send at once so there in the pipeline for a while before actually being sent hence this sometimes happening