topic Re: Seem to have lost internet connection in Broadband & Landline

Seem to have lost internet connection

Jane_C — Fri, 10 Jul 2026 10:58:25 GMT

Has anyone else lost their internet connection in the last three days? I live in Trumpington, Cambridge and it just seems to be unaccessible.

Re: Seem to have lost internet connection

XRaySpeX — Fri, 10 Jul 2026 10:59:39 GMT

What lights show on the router?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: Seem to have lost internet connection

Jane_C — Fri, 10 Jul 2026 12:20:25 GMT

Many thanks for this information. I will have a look over the weekend and get this sorted out.