topic Re: Broadband Hub in Broadband & Landline

Broadband Hub

Kathy1612 — Tue, 07 Jul 2026 15:36:16 GMT

I am a bit confused a I have recently renewed my contract and they have sent me a new hub although the last one is working perfectly fine and so I am not sure why. I have received 2 boxes, one is the smart hub pro and the other is a smart wifi pro. I have googled it and I think the WIFI pro is just a booster for other areas of a house but I live in a small flat and do not have any dead spots currently and so do I just plug the main hub in?

Re: Broadband Hub

XRaySpeX — Tue, 07 Jul 2026 15:44:12 GMT

What EE BB plan are you on? Did you change it when you renewed your contract?

Which model was your old router?

The Smart WiFi Extender Pro is indeed a booster for further regions of the home. You might not need it & could phone CS to arrange to return it & take it off your list of EE kit.

Re: Broadband Hub

JimM11 — Tue, 07 Jul 2026 16:17:10 GMT

@Kathy1612 Bit strange the Pro / Smart wireless is normally only dispatched for a 1.6Gb/s Full Fibre package or moving to Ultimate Full Fibre package upgrade. or asking for them as an Addon Charge to your package. You can use the 7 Pro Hub as long as you have a Full Fibre connection. Terms if you need below.

EE Core, Standard, Premium, Ultimate Broadband Plans Terms 12 December 2025

Re: Broadband Hub

Kathy1612 — Thu, 09 Jul 2026 17:14:14 GMT

Hi, thank you. I had a smart hub 6 and am on full fibre. I did not change my package, just renewed. I will do as you suggested and contact CS.

Re: Broadband Hub

JimM11 — Thu, 09 Jul 2026 17:37:34 GMT

@Kathy1612 If everything you have is working fine, then there is just no need for you to get any new Equipment from EE, hopefully nothing was upsold to you with a renewal only, would double check any email that was sent to you also.

The EE Smart Hub 6 Plus although a few years old now, there is no mention anywhere that the default is going to be the EE Smart Hub 7 Plus version never mind the top off the food chain 7 Pro version.

Could be it's all happening so see the EE linked help below!

WiFi 7 vs WiFi 6: How the Next-Gen Wi-Fi Stacks Up | EE