topic Re: Everyone - please check your logs for devices frequently reconnecting to Wi-Fi in Broadband & Landline

Everyone - please check your logs for devices frequently reconnecting to Wi-Fi

Cliff_G — Fri, 19 Jun 2026 15:19:35 GMT

We had the wi-fi dropout problem which looks to be fixed by the latest firmware, r4.26.3. However, we still have one problem which wasn't there prior to the r4.16.1 update and is not fixed by r4.26.3. This is that one laptop, an HP, reconnects to the wi-fi every 6 seconds. The Hub is an SH31B

This issue is not obvious unless you look at the log, or do something like streaming or a video call and notice that it is freezing or stuttering.

Please, everyone, go to the Hub web page at 192.168.1.254, go to Advanced Settings, Technical Log / Event log tab and scan the log for any device (MAC address) connecting multiple times. You will probably need to hit the Next page button several times, but with us, the same MAC address connecting every 6 seconds becomes very obvious after only a couple of next page-s.

If you ARE getting this problem, can you please post here and include info such as Main vs Comp wifi, what GHz it's connecting at, and anything else you think relevant.

Thanks

Re: Everyone - please check your logs for devices frequently reconnecting to Wi-Fi

bobpullen — Fri, 19 Jun 2026 16:04:05 GMT

@Cliff_G - do you have an extender? Looking at my logs, I've a suspicion extender events aren't being captured. If so, I could see this creating a situation where a device 'flapping' between hub and extender might lead to some confusing log entires.

Do you have another machine you could ping the laptop from? Maybe worth leaving a continuous ping running to see if you see any packet loss that correlates with the times in the logs?

> ping <ip_addr_of_laptop> -t

Re: Everyone - please check your logs for devices frequently reconnecting to Wi-Fi

Cliff_G — Fri, 19 Jun 2026 16:23:17 GMT

No, Bob, no extender. Very simple system, router located bang in the middle of the house on an open stairwell and good signal throughout, a couple of laptops, ditto tablets, ditto phones, DAB/Internet radio, TV, printer and PVR (last two via ethernet-over-mains). No IoT.

May look at the ping idea.

Re: Everyone - please check your logs for devices frequently reconnecting to Wi-Fi

Andy_65 — Sun, 05 Jul 2026 20:18:27 GMT

Hi @Cliff_G

I've been having a similar problem with my HP laptop. The problem mostly occurs when it's first booted up or woken from sleep, it'll disconnect/reconnect about every 9 seconds. After 20 minutes or so it seems to settle down and I can have no issues for hours. When it's stable, streaming isn't a problem. Some days are better than others.

It's connected at 5 GHz on the main network.

None of my other devices. Apple and Android, have had any connection issues on either 2.4 or 5 GHz. I originally thought it could be a laptop issue as I hadn't had any other connection issues. The latest Hub firmware has made no difference.

I woke the laptop from sleep at around 6:30 tonight and it disconnected/reconnected for 20 minutes or so and has been rock solid since about 7pm. Quite often during the disconnect/reconnect period, it can look as if it's connected but drops as soon as you click a link/refresh etc.

Re: Everyone - please check your logs for devices frequently reconnecting to Wi-Fi

XRaySpeX — Sun, 05 Jul 2026 20:21:50 GMT

@Andy_65 : How old is your lappy? Which model is it?

Re: Everyone - please check your logs for devices frequently reconnecting to Wi-Fi

Andy_65 — Sun, 05 Jul 2026 20:29:31 GMT

@XRaySpeX

It's just over 5 years old, it's a HP Notebook 14s-dq1505sa.

Re: Everyone - please check your logs for devices frequently reconnecting to Wi-Fi

XRaySpeX — Sun, 05 Jul 2026 20:41:45 GMT

@Andy_65 : Sometimes older or weaker devices may not be compatible with the default WiFi settings of EE Smart Hubs. Try setting up Compatible WiFi on the router under Advanced > Wireless Settings > Config > Compatible WiFi (it defaults to 2.4 GHz only & WPA2) & connect your problematic devices to that.

Re: Everyone - please check your logs for devices frequently reconnecting to Wi-Fi

JimM11 — Sun, 05 Jul 2026 21:33:50 GMT

@Andy_65 Does anything show up as written entries in the Computer Management, event viewer, windows Log, then system have a look there and see if the network is writing an entry?

Just fought an Asus laptop off the wifes intermittent screen flicker, got p'd off with it and eventually just took it re-installed win11 on it, restored her files from the cloud backup been a week now and sucker has not done it again.

Will say it's also about 5 years or so old as started life as a Win10 Home device but now running win11 Home. Pretty good spec on your Laptop even though it has a Realtec WiFi 5 Nic card in it. Version HP say's is realtec rtl8822ce

Re: Everyone - please check your logs for devices frequently reconnecting to Wi-Fi

Andy_65 — Sun, 05 Jul 2026 21:28:59 GMT

@XRaySpeX I've turned on compatible wifi and connected to that, I'll see what happens with it tomorrow. I've a Toshiba laptop that's around 10 years old and hasn't been booted up for about 2 years. That has just connected to the normal wifi no problem.

@JimM11 I did have a look at the Windows Logs after reading your post in the other firmware thread. I couldn't see anything obvious around the time that I was having disconnects/reconnects, although I don't really know what I'm looking at. The only things that stood out were:

"The time provider 'VMICTimeProvider' has indicated that the current hardware and operating environment is not supported and has stopped."

and

"A request to allocate an ephemeral port number from the global UDP port space has failed due to all such ports being in use."

Re: Everyone - please check your logs for devices frequently reconnecting to Wi-Fi

JimM11 — Sun, 05 Jul 2026 21:54:01 GMT

@Andy_65 Lets see how it holds up against the Comp network on a WPA2-PSK connection first, event's would be getting written every time the card connects / disconnect's on the network you would be seeing hundreds off entries in the time period if they were written. Can be your card just does not like the WPA3-T mode off operation.

Will stick my laptop to sleep and show what it does. Can also get the Netwtw08 entries when the card play's silly but that is once in a blue moon, spot it straight away as network get's sluggish so when i look they are written regular.

Start off sleepEnd off sleep

Re: Everyone - please check your logs for devices frequently reconnecting to Wi-Fi

Cliff_G — Mon, 06 Jul 2026 14:36:10 GMT

Hi @Andy_65

Interesting. I'll wait and see how you get on with the changes you mentioned. Let us know.

Was the laptop OK before the previous firmware update to r4.26.1 ? Ours was fine, the r4.26.1 broke it. I'm kind of hoping its more than just our laptop struggling since I think they may not do anything if it's a very low number getting the issue.

Ours never settles like yours does, stays every 6 seconds forever.

Re: Everyone - please check your logs for devices frequently reconnecting to Wi-Fi

Andy_65 — Mon, 06 Jul 2026 15:55:34 GMT

Hi @Cliff_G

I knew it wasn't exactly the same issue but I posted because of both being HP laptops and no other devices were having issues.

It's been okay today on compatible wifi so that seems to be the answer. I'd been having connection problems for just over a month I think but I didn't check the firmware version as nothing else was having a problem. Also, 3 to 4 months ago I started to have problems with the laptop connecting to my Synology NAS. This started to happen after a Win 11 update and again only affected the laptop. I never fully fixed these issues but I found workarounds.

Last night I booted up my old Toshiba laptop, it was originally Win 7 but now Win 10. That connects straight to the main wifi with no problems at all, and it connects with the NAS without any issues. It's only a guess but from my experiences it looks like Win 11 is a likely culprit.

Re: Everyone - please check your logs for devices frequently reconnecting to Wi-Fi

Cliff_G — Tue, 07 Jul 2026 13:06:17 GMT

Thanks, that's good for you. I shall have to get to grips with the Windows event logs

Re: Everyone - please check your logs for devices frequently reconnecting to Wi-Fi

Cliff_G — Thu, 09 Jul 2026 14:37:53 GMT

OK, with Claude's help, the Event Viewer logs relevant are at Applications and Services Logs → Microsoft → Windows → WLAN-AutoConfig → Operational. Here the 6 second behaviour is clear, every 6 seconds I'm getting a sequence of 11004/11010/11005 which is respectively Wireless security stopped, Wireless security started, Wireless security succeeded, then a 6 second gap to another "Wireless security stopped". The started/succeeded is correct behaviour, it's the Stopped which is the issue.

Claude tells me (bearing in mind it may be wrong, and that AI can be sycophantic too) that this is "a full stop/start/success security cycle every 6 seconds isn't a dropped connection, it's a forced re-authentication. Windows isn't losing the link; something is telling it to redo the security handshake on a fixed timer" [so far believable] but then that "the router's Group Key Renewal Interval (GTK rekey) [may have - my wording] got reset to an abnormally low value by the firmware update — sometimes a firmware bug sets this to something like 6 seconds instead of the normal default (usually 3600s / 1 hour". The problem with this explanation is that it should affect all devices.

Now I have a little more detail I will take this up with EE. Till then we will continue to use ethernet-over-mains (Powerline)

Anyone else with a similar problem can look at the event viewer (Windows key, then type Event and it will come up) at the tree location above

Re: Everyone - please check your logs for devices frequently reconnecting to Wi-Fi

JimM11 — Thu, 09 Jul 2026 15:07:05 GMT

@Cliff_G If you do think it's the EE Hub although it's a complete pain to do with no Backup facility, then you may just have to bite the bullet and Factory Reset the sucker, that should in theory reset all the values in the EE Hub! Just cross everything and touch hold as much wood as you can if deciding that's the way to go? Grabbed a couple off mine showing a few time start's for you when they get approved for viewing. Going to reset the log and do a restart also. Jim

Today's start was at 8.10amYesterday's may have been a restart as well.

Re: Everyone - please check your logs for devices frequently reconnecting to Wi-Fi

JimM11 — Thu, 09 Jul 2026 16:03:55 GMT

@Cliff_G Straight clear the log, shutdown the computer and a restart at 16:10.00PM..#

Shutdown Restart and what is logged.

Re: Everyone - please check your logs for devices frequently reconnecting to Wi-Fi

Cliff_G — Thu, 09 Jul 2026 16:04:49 GMT

Already tried that. The only config I have to do is turn comp on, so not much of a faff, but it didn't help

Re: Everyone - please check your logs for devices frequently reconnecting to Wi-Fi

JimM11 — Thu, 09 Jul 2026 16:10:35 GMT

@Cliff_G You don't have an old RE Range Extender kicking around, just wonder if it would be happier on a WiFi 5 signal rather than fighting the WiFi 6 off the EE Smart Hub 6 Plus assuming you could get the Range Extender to connect to the EE. With all the Entries getting written the log will be getting massive as well, does not help.

Re: Everyone - please check your logs for devices frequently reconnecting to Wi-Fi

Cliff_G — Thu, 09 Jul 2026 16:21:22 GMT

I can't see your 5:03 message image, just a yellow triangle. ?

No, no extender. TBH, I CBA any more. Spent 3 hours on it today with Claude to fail to fix a problem for which the workaround is take 5 seconds to plug in the powerline. Ok, I'm retired, but there's a limit!

Re: Everyone - please check your logs for devices frequently reconnecting to Wi-Fi

JimM11 — Thu, 09 Jul 2026 16:32:04 GMT

@Cliff_G Once approved you will see it, also below the seven steps that the interface produces below from that once cleared from bottom to the top steps. Bold highlights the section breaks ..... It's cleared now so you should be able to see it.

Wireless security stopped.

Network Adapter: Intel(R) Wireless-AC 9560 160MHz
Interface GUID: {d348ab4c-6ad5-4660-ba5d-xxxxxxxxxxxx}
Local MAC Address: F4:D1:08:xx:xx:xx
Network SSID: SKY69xxxxx
BSS Type: Infrastructure
Security Hint: The operation was successful.

WLAN AutoConfig service started a connection to a wireless network.

Wireless network association started.

Wireless network association succeeded.

Wireless security started.

Wireless security succeeded.

Network Adapter: Intel(R) Wireless-AC 9560 160MHz
Interface GUID: {d348ab4c-6ad5-4660-ba5d-xxxxxxxxxxxx}
Local MAC Address: F4:D1:08:xx:xx:xx
Network SSID: SKY69xxxxx
BSS Type: Infrastructure

WLAN AutoConfig service has successfully connected to a wireless network.

Network Adapter: Intel(R) Wireless-AC 9560 160MHz
Interface GUID: {d348ab4c-6ad5-4660-ba5d-xxxxxxxxxxxx}
Connection Mode: Automatic connection with a profile
Profile Name: SKY69xxxxx
SSID: SKY69xxxxx
BSS Type: Infrastructure
PHY Type: 802.11ac
Authentication: WPA2-Personal
Encryption: AES-CCMP
802.1x Enabled: No
Hidden: false