topic Re: Useless help. in Broadband & Landline

Useless help.

andyrew52 — Thu, 09 Jul 2026 10:22:09 GMT

My EE internet and phone line are down because of incompetent Open Reach workmen who visited yesterday and left me and seven neighbours disconnected.

The advice that EE provide in such situation is...guess what...please contact us by phone or online.

Wouldn't smoke signals be a better option?

There seems no way to 'talk' to anything other than a machine, with pre programmed answers that do not cover this problem.

Re: Useless help.

JimM11 — Thu, 09 Jul 2026 10:37:02 GMT

@andyrew52 If you are on a EE Mobile dial 150 to talk to EE CS and report the fault other wise do the Contact us linked below.

Smoke signals will not work, EE do not know how to read them! All calls are answered by the IVR system eventually if you hold on long enough you will get through, the option of text with your mobile if it sends that then GUIDE to 66033 sit back and wait for them to call you back!

ee.co.uk/help/contact-ee/technical-support/broadband-landline

Re: Useless help.

Chris_B — Thu, 09 Jul 2026 12:18:32 GMT

@andyrew52 Mobile phone will do, it doesn’t have to be your fixed line phone.

Re: Useless help.

ee_user14 — Thu, 09 Jul 2026 12:36:44 GMT

@andyrew52 wrote:
The advice that EE provide in such situation is...guess what...please contact us by phone or online.

Mobile customers often complain that a support option is to call in - predictably "with what?" is a common whinge

Here, a landline customer is complaining that a support option is to call in.

The answer is the same in both cases - use another phone. Most people have access to another device in some shape or form. Friend, relative, flatmate, spare PAYG...

Telcos can't win.

Re: Useless help.

JimM11 — Thu, 09 Jul 2026 12:51:20 GMT

@ee_user14 100% correct, anyone who is going to rely on a Digital Voice line connected on a FTTC or FTTP had better have a second device to do any calling with, for years to come.