topic Re: Compatability Mode for older devices! in Broadband & Landline

Compatability Mode for older devices!

RH8EP — Wed, 08 Jul 2026 15:49:43 GMT

Ella from Cardiff was excellent today giving advice. We've had repeated problems with the WiFi dropping off, yet every time we've contacted customer services we've been told that the connection was fine (speed tests done etc). One occasion they even sent a new router. Today Ella talked me through setting up 'compatibility mode'. Some older laptops (6-7 years old) and other devices struggling with the more updated technology. Once set up and connected, the device can chose between the normal or compatibility mode when switched on as it goes for the strongest signal. Devices could include phones, computers, TVs etc. The explanation and instructions were excellent. Thank you Ella! Seeing others comment about WiFi drop off I think that this might solve a lot of problems!

Re: Compatability Mode for older devices!

JimM11 — Wed, 08 Jul 2026 16:15:43 GMT

@RH8EP It's all documented in the help for the next time you need it also. My laptop bought in 2013 suffers from nothing at all but WPA2-PSK is as good as it get's wireless wifi operation!

Connect your devices using Compatible WiFi | Broadband Help | EE

Re: Compatability Mode for older devices!

Christopher_G — Wed, 08 Jul 2026 17:45:52 GMT

Hi and welcome to the community, @RH8EP

It's fantastic to hear that Ella was able to help you get your devices connected. Thank you for sharing your experience with us. 🙂

Chris