topic Delay in installation in Broadband & Landline

Delay in installation

dale1964 — Tue, 07 Jul 2026 11:39:54 GMT

Hi i work from home and was having broadband installed yesterday but apparently they will need to lop trees in an ajoining property which could take a few weeks to sort so currently having to use my data on phone.can EE provide a temp hot spot router until full instalkation completed ?

Re: Delay in installation

XRaySpeX — Tue, 07 Jul 2026 12:10:02 GMT

Possibly. You need to call CS & ask for the loan of a mobile router with sufficient data.

Re: Delay in installation

Peter_W — Tue, 07 Jul 2026 14:13:29 GMT

Welcome to the Community, @dale1964

Like @XRaySpeX mentioned, if you give our team a call, they'll be able to look into whether we are able to look into any alternative connection options whilst you wait.

It's also worth checking out our page about automatic compensation for your delay installation, too.

Peter