Moved from Plusnet to EE

Flycatchers — Mon, 06 Jul 2026 17:16:20 GMT

I was moved from: Plusnet to EE last week. I installed the EE app. But it asks me to link the device to see my account. Is that the iPad I use to access the net? Doing that it then asks me for my account number. Which I type in. It then it has a screen that tells me to phone a number to verify my details. Having tried that the person who answered didn’t really know how to link my device to my new EE account. But just took my DOB and sent me a passcode through my phone. Going through the same process it again comes up with the screen telling me to phone that number to verify my details!
So how on earth can I access my new account and at the least see when my next bill is due and how much?! At least with Plusnet they gave the bill amount and date on the email they sent you. But with EE you have to login to actually find out. Any ideas?

Re: Moved from Plusnet to EE

JimM11 — Mon, 06 Jul 2026 17:30:59 GMT

@Flycatchers Call EE CS again, there seems to be an account verification issue with all the PN customers moved to join EE and nothing working.

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Moved from Plusnet to EE

Re: Moved from Plusnet to EE