topic Re: New Smart Hub 7 Pro …WiFi poor in Broadband & Landline

New Smart Hub 7 Pro …WiFi poor

Memnon — Mon, 06 Jul 2026 09:54:36 GMT

I have just upgraded to smart Hub Pro 7

This was recommended by EE Home Tech to provide much better WiFi performance, specifically on distance.

It was explained that it has 8 antennas and is far superior in performance.

It is installed an up & running, first issue was it could not connect to WiFi extender Pro, it would pair alongside, but not connect when placed in position the old WiFi extender was. EE added another Extender alongside Hub to remain in Ethernet connection, providing ‘bridge/daisy-chain’ configuration.

I have now found, TV phones, iPads, keep dropping out of WiFi connection, unless I connect to a ‘compatible 2,4 GHz’ network ID. They were happy with auto 2.4/5. GHz on previous Home Hub 6

Is there anything I need to set or configure on the HomeHub 7 Pro, certainly not getting anywhere near the old hub performance, let alone one ‘significant improvement. Apart from enabling a ‘Compatible’ network noth8ng else changed.

Re: New Smart Hub 7 Pro …WiFi poor

JimM11 — Mon, 06 Jul 2026 10:15:12 GMT

@Memnon First see this link for the Extenders. Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro - The EE Community

The change is you have went from WiFi 6 to WiFi 7 device, the Pro Extenders work in the 6Ghz band which is far less superior in the signal transmission distance to start with so your Pro Extender may not work as well as your older one in the same position, once you get it paired you may have to try a few different area positions.

You DO NOT want to have an Extender sitting next to the EE Pro Hub, that is all wrong so get it away from that position.

Try not to use the reference HomeHub, what you have is an EE Smart Hub 7 Pro....

Re: New Smart Hub 7 Pro …WiFi poor

Memnon — Mon, 06 Jul 2026 10:16:00 GMT

OK ... I can understand that .... not sure how the Bridge mode has got them to work, but I'll accept that.

The issue, though, is that many vdevices are now getting Wi-Fi dropouts which were previously solid, if I switch them to Compatible 2.4GHz they work, but they worked fine on auto mode 2/4/5 previously.

It seems that currently I have to run everything in 2.4 GHz .... to use the SmartHub Pro 7 ...... hence my question is the anything I need to change or set up.

Re: New Smart Hub 7 Pro …WiFi poor

JimM11 — Mon, 06 Jul 2026 10:23:22 GMT

@Memnon There is nothing you can set on the EE Pro hub, seen your post earlier think a day or so ago with the reference that Bridge was the way, it was a load off Tosh advice you were given but did not wish to upset your apple cart.

The devices that you have and have had to connect to the Comp network to get working, have a look there is a 5Ghz WPA2-PSK mode there also, if you have it switched off then turn it on....

Look at the link sent, read it all and there has been a few suggestions on getting the Extenders to play ball connection wise.

Ethernet connection is by Far the best but that is all dependent on how the Home is setup, and for sure a Hub/Extender sitting next to each other is NOT THE WAY TO MAKE IT ALL WORK.

Re: New Smart Hub 7 Pro …WiFi poor

JimM11 — Mon, 06 Jul 2026 10:34:23 GMT

@Memnon I setup a BT Smarthub2 complete wifi couple months ago for a friend, it was up and running, complete mesh in less than a couple off minutes, as no access to the hub i just used the add extender tab in the advanced wireless configuration, now see the EE has the same box so it may just be working.... There is just not enough tools in the EE toolbox and though they try to make it easy,,,, difficult seems to be the way off it all. Do try the Hub off once you have followed the steps in the link.

WiFi drop outs are well associated with WPA3-T which is the temporary wireless wifi step, depending on when you had your EE Smart Hub 6+ version if like mine (March 2024) it was set OOB to WPA2-PSK, i did that and suffered NO instability, as soon as EE FW updated that hub i departed as not having any off it at all. That is why EE have now introduced the Compatible mode and you just may have to use it now.

Re: New Smart Hub 7 Pro …WiFi poor

Memnon — Mon, 06 Jul 2026 10:32:57 GMT

Did go through many steps with EE support, including h/w reset .... they could not get it to pair once I moved away from the Hub.

It was then their suggestion to set up a 'Bridge' connection .... and that connected straight away.

Re: New Smart Hub 7 Pro …WiFi poor

JimM11 — Mon, 06 Jul 2026 10:36:26 GMT

@Memnon As a final for you please look to see where the Pro hub is at FW wise, versions all linked below. You should have potentially one off those.

FW: r3.8.24-R-1531355-PROD-1 and the gui is at App version 3.1.3 17/09/2025 Now https://
FW: r3.8.25-R-1595997-PROD-1 and the gui is at App version 3.1.3 23/12/2025
FW: r3.8.26-R-1595999-PROD-1 and the gui is at App Version 3.1.3 24/12/2025
FW: r4.28.1-R-1882725-PROD-1 and the gui is at App Version 3.14.5 31/05/2026 Stability Problem

Re: New Smart Hub 7 Pro …WiFi poor

JimM11 — Mon, 06 Jul 2026 10:54:09 GMT

@Memnon As you are on the 1.6Gb/s package, you also may have the EE Guide assistance part in your package, if so do not hesitate, call them and get an EE Guide to come sort it all out, that may just be the best way to deal with it all.

Re: New Smart Hub 7 Pro …WiFi poor

Memnon — Mon, 06 Jul 2026 10:54:52 GMT

FW/ r3.8.25-R-1595997 Prod-1

I don't know where to get the GUI app version

Re: New Smart Hub 7 Pro …WiFi poor

Memnon — Mon, 06 Jul 2026 10:56:28 GMT

"EE Guide assistance part in your package"

I'll phone and ask.

Re: New Smart Hub 7 Pro …WiFi poor

JimM11 — Mon, 06 Jul 2026 11:02:19 GMT

@MemnonDont worry about the Gui Part you may have to look on the web manager https://192.168.1.254 and in Advanced Status to see it if you are trying to do this all with the EE mobile App.

Your version was not released in the wild too much so may just be your OOB and as yet has not FW updated to the 3.8.26 version. That you have NO control over only EE pushes when they are ready to do so.

Take it you have the 1.6Gb/s all working as expected now?

Re: New Smart Hub 7 Pro …WiFi poor

XRaySpeX — Mon, 06 Jul 2026 11:04:48 GMT

@JimM11 wrote:
the Pro Extenders work in the 6Ghz band which is far less superior in the signal transmission distance to start with

Seems to contradict what OP was told "much better WiFi performance, specifically on distance"

Re: New Smart Hub 7 Pro …WiFi poor

JimM11 — Mon, 06 Jul 2026 11:09:30 GMT

@Memnon Link will be quicker than calling.

EE Core, Standard, Premium, Ultimate Broadband Plans Terms 12 December 2025

Ultimate Full Fibre
• Smart Hub 7 Pro
• WiFi Controls
• WiFi Intelligence
• Advanced Web Protect
• Keep Connected Promise
• Cyber Security
• WiFi Optimiser
• WiFi Extender 7 Pro
• EE Guides Home Visit

Re: New Smart Hub 7 Pro …WiFi poor

JimM11 — Mon, 06 Jul 2026 11:10:43 GMT

@XRaySpeX That is correct.

Re: New Smart Hub 7 Pro …WiFi poor

XRaySpeX — Mon, 06 Jul 2026 11:15:17 GMT

@JimM11 : So you say! That's your opinion. EE should know their own kit.

Re: New Smart Hub 7 Pro …WiFi poor

Memnon — Mon, 06 Jul 2026 13:10:21 GMT

I understand the RF link between the 2 Extender pro is 6GHz … but WiFi connections to the extender outwards to devices would be at 2.4GHz (compatible mode ) so the effective range out would then be increased ?

What about the much worse connection in auto mode …. 2.4/5/6 GHz

Re: New Smart Hub 7 Pro …WiFi poor

JimM11 — Mon, 06 Jul 2026 15:16:38 GMT

@Memnon If you get a chance have a look at each device, hub and extenders with a wifi Analyzer program.

There will be a ssid for the Main WiFi and 2.4Ghz/5Ghz/6Ghz signals, channels if on Auto, and an associated hidden ssid that only the wifi Analyzer will pick up.

Same for the Compatible wifi and you should see both on the Hub and the Extender, Auto is the one to allow them to drift about so in the 2.4Ghz band would be CH1,6,11,,, and on the 5Ghz starting CH36 onwards plus if 80/160Mhz wide then channel numbers vary by requirement, not sure how the EE Hub will report the 5Ghz values.

2.4Ghz is by far the strongest channel followed by the 5Ghz and finally by the 6Ghz.

1/6/11 for 2.4Ghz at 20Mhz wide

Channels: The 5 GHz wifi band has six 80 MHz channels (see
table right; 42, 58, 106, 122, 138, 155) BUT ONLY if you have
an AP that supports ALL the new DFS channels.

The SIX 5 GHz 80-MHz channels
Channel # MHz
42 36+40+44+48 5170-5250 OK
58 52+56+60+64 5250-5330 DFS
106 100+104+108+112 5490-5570 DFS
122 116+120+124+128 5570-5650 DFS, TDWR
138 132+136+140+144 5650-5730 DFS, (1)
155 149+153+157+161 5735-5815 OK

50/114/163 for 5Ghz 160Mhz wide

6GHz MHz Name AFC?
5.925-6.425 500 U-NII-5 YES
6.425-6.525 100 U-NII-6 no
6.525-6.875 350 U-NII-7 YES
6.875-7.125 250 U-NII-8 no

Re: New Smart Hub 7 Pro …WiFi poor

JimM11 — Mon, 06 Jul 2026 15:30:17 GMT

@Memnon When i look at the signals for both bands on my Asus AP see below,

3' away 2.4Ghz -30dBm 5Ghz -32dBm

15' away 2.4Ghz -45dBm 5Ghz -46dBm

30' away 2.4Ghz -76dBm 5Ghz -70dBm

Re: New Smart Hub 7 Pro …WiFi poor

Memnon — Mon, 06 Jul 2026 15:40:33 GMT

Is there any particular (simple) analyser app ?

Re: New Smart Hub 7 Pro …WiFi poor

JimM11 — Mon, 06 Jul 2026 15:47:42 GMT

@Memnon If you are Android then i use the NetSpot by ETWOK Inc, from the google app store just use the Free version and WiFi Inspector.

IOS is not allowed i think, not an apple user!