topic Smart Hub Pro 7 - unable to check status in Broadband & Landline

Smart Hub Pro 7 - unable to check status

ShadowCreek — Sun, 05 Jul 2026 18:52:57 GMT

I have a Smart Hub Pro 7 and since yesterday I’ve been unable to see router status either through the app or web page. Usual full restarts have not cleared it. No current issues with service.

Re: Smart Hub Pro 7 - unable to check status

ShadowCreek — Sun, 05 Jul 2026 18:37:44 GMT

I am on Smart Hub Pro 7 and since yesterday I’ve been unable to see router status either through the app or web page. Not sure if this could also be related? Usual full restarts have not cleared it. No current issues with service.

Re: Smart Hub Pro 7 - unable to check status

JimM11 — Sun, 05 Jul 2026 18:36:55 GMT

@ShadowCreek Can you grab and open up your own post, this one was more EE Smart Hub 6+ and not really Pro material, will just make it easier to follow when your pictures get approved.

Re: Smart Hub Pro 7 - unable to check status

JimM11 — Sun, 05 Jul 2026 19:02:47 GMT

@ShadowCreek Great, will take the look when your posted pics get approved.

Re: Smart Hub Pro 7 - unable to check status

JimM11 — Sun, 05 Jul 2026 19:39:42 GMT

@ShadowCreek Pictures are cleared now, are they both a mobile device for connecting to the EE Pro hub?

You don't per chance have something with a Ethernet port Laptop/PC and can try connecting https://192.168.1.254. See you have the old Chop3 connection error.....

Re: Smart Hub Pro 7 - unable to check status

ShadowCreek — Sun, 05 Jul 2026 19:43:03 GMT

Tonight they are both from iPhone, but I got the same browser message on Windows 11 yesterday. Will try with Ethernet tomorrow.

Re: Smart Hub Pro 7 - unable to check status

JimM11 — Sun, 05 Jul 2026 19:50:49 GMT

@ShadowCreek CHOP3 you usually get by it with a refresh on the page, not a mobile user and hated the App big time!

Re: Smart Hub Pro 7 - unable to check status

ShadowCreek — Mon, 06 Jul 2026 18:05:23 GMT

Yes. Same CHOP3-800 error message with WiFi switched off and connected via Ethernet using my Dell Win 11 laptop.

Re: Smart Hub Pro 7 - unable to check status

JimM11 — Mon, 06 Jul 2026 18:45:10 GMT

@ShadowCreek Last time i seen it was way back March 2024 on a EE Smart Hub 6 Plus version, one FW update later was virtually gone, does a refresh on the page not do anything and get you on the Hub's home page?

Try both the http:// and the https:// to the 192.168.1.254

Re: Smart Hub Pro 7 - unable to check status

ShadowCreek — Mon, 06 Jul 2026 19:39:20 GMT

No, I can't get in any which way.

Re: Smart Hub Pro 7 - unable to check status

JimM11 — Mon, 06 Jul 2026 21:38:07 GMT

@ShadowCreek Try the text HELP to 66033, that should have EE connect remotely to your EE Hub and have a look see if anything can be found. As you say everything else seems to be working hub wise but you just cannot admin it!

Re: Smart Hub Pro 7 - unable to check status

JimM11 — Wed, 08 Jul 2026 14:59:05 GMT

@ShadowCreek See the ending of this link, just incase not resolved for you yet.

Solved: CHOP3-800 error - Page 4 - The EE Community