topic WiFi 7 Pro Router keeps power cycling itself! in Broadband & Landline

WiFi 7 Pro Router keeps power cycling itself!

ScubaSteve68 — Sun, 05 Jul 2026 17:11:28 GMT

Hi there, I have the EE WiFi 7 Pro router with 2 WiFi 7 Pro extenders, and since the back end of April, the router keeps power cycling itself (re-booting) on a daily basis sometimes twice a day. OpenReach have been out twice and replaced the ONT and re-spliced the cables outside. The router has been replaced twice and each time all the cables and PSU were replaced. I’ve even had my home electrics tested and they are spot on with no issues. I have no other issues with any other kit in my house, even the extenders stay up! It’s only the router that restarts.

EE seem to be at a loss as to what to do to fix it, so I thought I would post on here to see if anyone has had this issue or knows what I could try next?

Thanks in advance for your support 👍

Re: WiFi 7 Pro Router keeps power cycling itself!

JimM11 — Sun, 05 Jul 2026 19:20:21 GMT

@ScubaSteve68 Has EE ever wanted to monitor what is going on with the connection? If your Pro is in a failed FW update then that can cause the system to act like it is, wonder if EE are continually trying to update it, take a look and see were the FW is at, see also the versions and last with a big pinch off salt currently....

As you have three hubs in your possession take a look at what the FW is on each off those, if you Have an Ethernet Cable and a PC/Laptop you can just connect that way not on the Wan connection and reach the hub with the web manager at https://192.168.1.254 Advanced and logs will show you were it's at.

The Forum is public and replies are much just from customers or people like yourself, not much EE Input.

FW: r3.8.24-R-1531355-PROD-1 and the gui is at App version 3.1.3. 17/09/2025 Now https://
FW: r3.8.25-R-1595997-PROD-1 and the gui is at App version ?.?.?. 23/12/2025
FW: r3.8.26-R-1595999-PROD-1 and the gui is at App Version is 3.1.3.19 24/12/2025
FW: r4.28.1-R-1882725-PROD-1 and the gui is at App Version is 3.14.5 31/05/2026 Stability Problem

Re: WiFi 7 Pro Router keeps power cycling itself!

ScubaSteve68 — Sun, 05 Jul 2026 19:21:20 GMT

Hi there, my router is on r3.8.26-R-1595999-PROD-1

The first OpenReach engineer said it sounds like it’s stuck on trying to update the firmware.

Is there a way for them to ma manually update it?

How do you check the App Version is 3.14.5 31/05/2026?

Re: WiFi 7 Pro Router keeps power cycling itself!

JimM11 — Sun, 05 Jul 2026 19:48:09 GMT

@ScubaSteve68 Web connect and get on the Advanced status screen to see the whole info. You will possibly be having this one then but the 3.1.3.19 was what someone had posted up so not 100% sure it's there.....

FW: r3.8.26-R-1595999-PROD-1 and the gui is at App Version is 3.1.3.19 24/12/2025

If they are trying to stick the latest on then Reboot's are always part off the final when the FW get's done, if so will be going to the one below if it works.

FW: r4.28.1-R-1882725-PROD-1 and the gui is at App Version is 3.14.5 31/05/2026 Stability Problem

There is NOTHING you can do, it's all EE sending the FW updates, but they are normally in the small hours off the morning, only way you can tell is web manager to the Hub, look in advanced and at the logs, you will see the Uptime and restart time, count the hours back you can work out when it was all done.

Re: WiFi 7 Pro Router keeps power cycling itself!

ScubaSteve68 — Sun, 05 Jul 2026 19:55:26 GMT

Hi there, the GUI version is 3.1.3 it doesn’t give any other information. Also the logs are no good as they reset every time it re-boots; therefore, I cannot see what happened before the reboot!

To be honest, it’s not very good. I have EE calling me again tomorrow so I will see what they have to say.

Re: WiFi 7 Pro Router keeps power cycling itself!

JimM11 — Sun, 05 Jul 2026 20:22:49 GMT

@ScubaSteve68 Yes, but the logs are time stamped so you can see, FW is normally pushed out early doors, and you have two values to look at Network Uptime and the System Uptime. Corrected as below per your look at it!

FW: r3.8.26-R-1595999-PROD-1 and the gui is at App Version 3.1.3 24/12/2025