topic Re: Internet Outage Maghull in Broadband & Landline

Internet Outage Maghull

Thralldine6 — Sun, 05 Jul 2026 05:41:00 GMT

Ii appears the internet is still down in Maghull Merseyside since major damage was made to the underground cables on Thursday during sewer repairs. It's now Sunday 5th of June 26 so its progressing in to a 4th day without any broadband service. Why don't the utilities companies talk to each other before they begin major repairs on infrastructure. It's regular occurrence throughout the uk of utility companies creating more damage than repairs. Can we have update from EE as to when this will be sorted. Highly frustrating not only for me but the whole iof the Maghull area.

Re: Internet Outage Maghull

JimM11 — Sun, 05 Jul 2026 06:19:56 GMT

@Thralldine6 It is unfortunate but it happens from time to time, this one is not in the hands off EE they only use the supplied service, will be down to OpenReach to carryout the required repair and will also depend on what kind of damage was done.

Re: Internet Outage Maghull

Northerner — Sun, 05 Jul 2026 08:37:10 GMT

Hi @Thralldine6

The local council prove the plans and details of services to the contractor but you cannot take into account the people digging the hole.

As @JimM11 says this is not simply a case of plugging a new cable in as there be an insurance claim which will need to establish fault, the council inspecting and then agreeing Openreach can then undertake repairs.

Could be days, weeks or months.

Thanks

Re: Internet Outage Maghull

XRaySpeX — Sun, 05 Jul 2026 09:38:00 GMT

As it is a neighbourhood issue, you could keep an eye on Check service in your area to see when any faults are being attended to in your local area. You may also Report a Problem there.

Re: Internet Outage Maghull

Schockwave — Sun, 05 Jul 2026 11:22:31 GMT

@Thralldine6 , I had this many years ago, and it took around a month to get it back up and running, it is not a simple job, as others have said, but you can get compensation from EE for days not having broadband, and as said not down to EE, but Open Reach to do the repairs, it not only affected house owners and tenants, but also businesses, who relied upon it, so patience will be required.