topic Re: i have lost my admin password for router what do i do? in Broadband & Landline

i have lost my admin password for router what do i do?

garyforteath — Tue, 09 Jun 2026 09:57:26 GMT

i have lost my admin password for ee router. how do i find it

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Re: i have lost my admin password for router what do i do?

JimM11 — Tue, 09 Jun 2026 10:21:14 GMT

@garyforteath Is there no label stuck on the EE Router somewhere if not you are going to need a replacement?

Re: i have lost my admin password for router what do i do?

Northerner — Tue, 09 Jun 2026 12:14:13 GMT

Hi @garyforteath

This is why you take a photo and back it up.

As @JimM11

Thanks

Re: i have lost my admin password for router what do i do?

Cr4zyHarpy — Sat, 04 Jul 2026 22:05:06 GMT

Usually there is a sticker on the back of the router/hub, or in my case, on the back on the hub there is a section that slides up - the password will be on here. If still no luck, you'll have to manually factory reset the hub (pin hole on the back, depressed for 15-30 secs with a pin). If you do perform a factory reset, the hub will revert to the original password.

Re: i have lost my admin password for router what do i do?

XRaySpeX — Sun, 05 Jul 2026 09:42:41 GMT

@Cr4zyHarpy : If there is no longer any label then factory resetting it won't make you any wiser .You'll still to call CS to see if they have a record of it or get a replacement router.