topic Still no broadband in Broadband & Landline

Still no broadband

Pac82 — Fri, 03 Jul 2026 05:46:11 GMT

Lost broadband on Thursday 25th June, had to wait until Monday 29th June for an engineer who diagnosed a dead router ,and who rang EE himself for a replacement. As I had heard nothing by Tuesday afternoon I called to double check ,and was told arriving Thursday 1st July.

Thursday evening I called again as had nothing delivered and also no tracking info to be told it hadn't even been dispatched and a supervisor would "manually order" the replacement. So aside from a complaint resolution email still not connected 8 days later.

Re: Still no broadband

JimM11 — Fri, 03 Jul 2026 06:36:30 GMT

@Pac82 Until EE send you a replacement Hub not much you can do about it at all!

Re: Still no broadband

Pac82 — Fri, 03 Jul 2026 07:28:11 GMT

Its the fact that the engineer and nown2 different "help" reps have all told different stories is winding me up the most. How hard is it to put a box in the post .

Re: Still no broadband

JimM11 — Fri, 03 Jul 2026 07:49:15 GMT

@Pac82 It will be down to the fact Engineer did it and not you direct, you also seem to be aware that no e-mail/no delivery details etc etc. Can also be stock issues getting a second hand replacement unit out the door to you. EE delivery is a tracked item either from RM 48hr or DPD. The it's in the mail just does not work! Just checked mine was RM 48Hr, sure it was reflected in the account for tracking etc.

Re: Still no broadband

Pac82 — Fri, 03 Jul 2026 10:30:32 GMT

came 10 mins ago royal mail tracked 24. Complete surprise as I had no info.

Still sorted now

Re: Still no broadband

JimM11 — Fri, 03 Jul 2026 10:33:00 GMT

@Pac82 There you go, EE stepped up and sent!