topic Re: How to close broadband account without ringing EE in Broadband & Landline

How to close broadband account without ringing EE

CultOfOne — Thu, 02 Jul 2026 20:40:03 GMT

Hello, I recently switched broadband to YouFibre back on the 23rd of June. YouFibre attempted to take over the switch, however for whatever reason EE is refusing to do this. I can't see an option to close my account anywhere on EE's website and I can't use the phone due to issueswhich I do not wish to discuss.

Is there actually a way to close the account via messenger or something please?

Thanks.

Re: How to close broadband account without ringing EE

XRaySpeX — Thu, 02 Jul 2026 20:57:42 GMT

@CultOfOne : If you no longer want any BB at your home, you need to phone EE on the Freephone no. (Opt 1) in my sig. and give 30 days notice.

Alternatively, You may write to them giving your 30-day notice of cancellation at:

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

Include your name, address, EE account number and/or address of your EE BB location.

Your 30-days notice will be taken from when they receive your letter.

Re: How to close broadband account without ringing EE

JimM11 — Thu, 02 Jul 2026 21:28:59 GMT

@CultOfOne YouFibre does not use the OR Network so what is there issue?

Re: How to close broadband account without ringing EE

XRaySpeX — Thu, 02 Jul 2026 21:35:29 GMT

Have you not been paying your bills? That'll be the main reason for EE refusing to release you. If that's the case then EE won't let you cancel until you do. Is that what you wish not to discuss?

Re: How to close broadband account without ringing EE

garybs29 — Fri, 03 Jul 2026 01:19:46 GMT

Switches are gaining provider led so if no issues on EE side with bills it's more likely your new supplier didn't do it correctly & are trying to pass the blame